Fire Sprinkler Service Supervisor

Build your best future with the Johnson Controls team As a global leader in smart, healthy, and sustainable buildings, our mission is to reimagine building performance to serve people, places, and the planet. Join a winning team where your ideas are heard, your growth is supported, and your work makes a real impact. You'll develop through meaningful projects and learning opportunities, all within a culture focused on your physical, financial, and emotional wellbeing. Your next great opportunity is just a few clicks away! What we offer Competitive salary Paid time off: 15 days of vacation in your first year + 5 sick days + 3 flex holidays Comprehensive benefits (401k, medical, dental, vision) — available day one Encouraging, collaborative team environment Dedication to safety through our Zero Harm policy Check us out: https://youtu.be/pdZMNrDJviY What you will do As a Fire Sprinkler Service Supervisor , you'll coordinate, execute, and follow up on service jobs—supervising and scheduling technicians in partnership with our Scheduler. You'll lead service operations and programs that meet branch objectives for revenue, sales, margin, technician training, and overall performance. Supervise and mentor day‑to‑day activities of service technicians; build schedules that keep work moving smoothly Lead service programs that deliver on branch goals (revenue, sales, margin) Implement action plans and mentor/train technicians to strengthen results and safety Ensure excellent follow‑up so customers feel supported from job start through completion How you will do it Revenue responsibility Implement plans, programs, and processes that meet and exceed corporate goals Maximize market potential across new bookings (sales), revenue, and profitability Customer satisfaction Maintain clear, proactive communication; build strong relationships from first contact through order, delivery, installation, and service Fulfill contractual obligations, resolve complaints quickly (service and collections), and minimize issues to enhance trust Productivity improvement Set fair, manageable territories and performance measures for technicians Motivate teams to achieve and exceed goals using practical management tools Train clerical/dispatch personnel and ensure proficiency in our CRM and specific job procedures Safety compliance Ensure employees comply with corporate safety programs Confirm safety training is thorough, complete, and up‑to‑date Identify hazards and promptly notify the corporate safety office when corrective action is needed What we look for Required Experience with large commercial business environments Understanding of water‑based fire protection systems: Wet, Dry, Pre‑Action, Foam, and Fire Pumps Demonstrated supervisory/leadership abilities: training, team building, presentations, negotiation, administration, and effective customer interaction Associate degree or equivalent experience 5-10 years industry experience Readiness for experience in a supervisory role Availability for local/regional travel, including nights/weekends to meet customer needs Preferred NICET Level II in Inspection, Testing of Water‑Based Fire Protection Systems

HIRING SALARY RANGE

$80k-115k (Salary to be determined by the education, experience, knowledge, skills, and abilities of the applicant, internal equity, and alignment with market data.) This role offers a competitive Bonus plan that will take into account individual, group, and corporate performance. This position includes a competitive benefits package. The posted salary range reflects the target compensation for this role. However, we recognize that exceptional candidates may bring unique skills and experiences that exceed the typical profile. If you believe your background warrants consideration beyond the stated range, we encourage you to apply. To support an efficient and fair hiring process, we may use technology assisted tools, including artificial intelligence (AI), to help identify and evaluate candidates. All hiring decisions are ultimately made by human reviewers. For details, please visit the About Us tab on the Johnson Controls Careers site at https://jobs.johnsoncontrols.com/about-us