Independence & Safety Program Manager Jewish Family Service Metairie, LA Job Details Full-time From $45,000 a year 1 hour ago Benefits 403(b) matching Paid parental leave Health insurance Dental insurance Paid time off Parental leave Vision insurance 401(k) matching 403(b) Qualifications Customer communication Volunteer management Customer service Presentations for conferences or internal meetings Key Performance Indicators Driver's License Bachelor's degree Data interpretation Organizational skills Productivity software

Delegation Marketing Full Job Description Organization:

Established over 75 years ago, Jewish Family Service is a "whole person environment," serving the residents of Greater New Orleans without regard to race, religion, disability, gender, or sexual orientation. Jewish Family Service of Greater New Orleans (JFS) is a constituent agency of the Jewish Federation of Greater New Orleans and a community impact partner of United Way of Southeast Louisiana. Why Work for JFS? JFS strongly believes in a work/life balance and offers an outstanding benefits package. JFS subsidizes 80% of employee medical, dental, and vision insurance, offers matching contributions through a 403b plan, and annually includes 15 vacation days and 10 days of sick leave. JFS is closed most Federal and Jewish holidays. The Independence & Safety Project Manager is a motivated and proactive professional dedicated to improving the independence and safety of older adults in the community. This entry-level position manages the Medical Guardian Personal Emergency Response System (PERS), a life-enhancing device that allows older adults to live safely, comfortably, and independently. The Independence & Safety Project Manager must be comfortable with entering customer homes to complete installs of the PERS device. The Independence & Safety Project Manager conducts outreach and engages with the community through public speaking and presentations to promote the program. The ideal candidate is compassionate, empathetic, and driven by a genuine commitment to enhancing the well-being and dignity of older adults.

Job Duties:

Daily Management Medical Guardian PERS Device - Manage the electronic personal emergency response system program. Manage the day-to-day sales, marketing, customer service/support, and administrative processes of the department. Traveling to customer homes to complete device installations. Look for opportunities to improve efficiency, productivity, and customer service. Responsible for, but not limited to, tracking equipment service issues, incident reports, maintaining Medical Guardian inventory, processing new subscribers (post installation paperwork), deactivating returned devices, overseeing incoming intake calls, transition intakes to program participants, and communicating/reporting to JFS management and Medical Guardian. Marketing Draft an annual strategic marketing plan with specific benchmarks for growth. Ensure the plan includes timelines, tasks, assignments, deliverables, budgets, and performance standards. Represent JFS at community functions and events to promote the Medical Guardian PERS Device Seek input from all providers and JFS staff, customers, and the JFS board. Plan components to include, but not be limited to, the following: Referral Network Growth, Communications Plan, Marketing Materials. Finance Collaborate with the Chief Financial Officer and the Donor Client Services Manager on budget development and monitoring, accounts payable and accounts receivable. Volunteer Management Assist in recruiting and training new volunteers for the Medical Guardian program. Supervise the specific responsibilities delegated to these volunteers.

Minimum Qualifications:

Bachelor's degree is required, preferably in a related field Minimum 2 years of customer service experience Minimum 1-2 years of marketing experience Ability to capture and analyze data, identify key performance indicators (KPI's) and use critical thinking, innovation, and creativity to achieve agency program goals and objectives. Excellent written and communication skills including public speaking. Computer skills including MS Word, Excel and using cloud-based provider software Must have valid driver's license and means of transportation for job related local travel.

Pay:

From $45,000.00 per year

Benefits:

401(k) matching 403(b) Dental insurance Health insurance Paid parental leave Paid time off Vision insurance

Education:

Bachelor's (Required)

Experience:

Customer service: 2 years (Preferred)

Marketing:

1 year (Preferred) Ability to

Commute:

Metairie, LA 70002 (Required) Willingness to travel: 50% (Required)

Work Location:

In person