Occupational Health RN Program Manager

STGi is currently seeking a Clinical Agreement Manager-RN to support the Federal Occupational Health (FOH) Headquarters office in Rockville, MD.

JOB SUMMARY

The Clinical Agreement Manager (CAM) is a trained clinical healthcare or management analyst who has customer service experience provider who serves as FOH health services Subject Matter Expert (SME) and trouble shooter for the implementation and ongoing provision of services to FOH agency customers. Duties include providing or arranging for resolution of questions, concerns, and complaints from agency customers directly related to the provision of clinical services. The CAM collaborates with other CHS staff members including Account Executives (AEs), Regional Clinic Managers (RCMs), Area Clinic Managers (ACMs) and Agreement Manager Assistants (AMAs). CAMs partner with the AE for customer facing responsibilities. Key player in strategic meetings with customers. Fundamentally responsible for operationalizing new business or changes to existing business. The CAMS support FOH's Strategic Narrative and customer agency's vision, goals, and values.

ESSENTIAL FUNCTIONS

Clinical The Joint Commission (TJC) - Quality and Safety

• Must possess a working knowledge of TJC Standards for ambulatory care and how they are applied during service delivery formulation.
• Evaluates customer requests against TJC requirements and clearly communicates issues to the customer, and works to find TJC compliant solutions.
• Determines the need for new policies, SOPs and/or LOPS for their specific agencies and take the lead in coordinating or tracking progress to completion to meet customer needs. Works directly with Chief of Clinics (CCS), RCMs and the Quality Improvement team (QIT) on all issues related to policies, SOPs or LOPs. Assists with implementation of new policies and SOPs.
• Reports all safety events in accordance with the FOH Safety Event Reporting System.
• Communicates and collaborates with FOH Quality, Safety and Risk Manager as needed in response to safety events.
• Understands and complies with the provisions of the Privacy Act that apply to the medical information contained in FOH records and any verbal communication of PII/PHI related to any FOH client (patient).
• Provides oversight and guidance to clinic nurses specifically as it relates to providing services to assigned customers according to the customer Statements of Work (SOW) and Work Orders (WO).

Routinely consults with CCS and RCMs to ensure clinics are equipped to perform services on the appropriate schedule before finalizing SOW and WO. Develops training and tools (such as Exam Q/A checklists) as needed to facilitate service delivery in the clinics for assigned customers, when requested by CHS operations. Service Operations

• Communicates and collaborates with RCMs regarding customer requests for increased or new services that will require changes in staffing levels or equipment for clinical operations.
• Collaborates with RCM and ACMs to ensure t is adequate time, trained staff and supplies to deliver services according to FOH policies and SOPS in a TJC compliant manner.