Posting Details New Mexico State Police (NMSP) serves our state as the premier law enforcement agency. Our mission begins with establishing partnerships and relationships within our communities that mitigate and prevent crime. The NMSP Communications Bureau provides 911 dispatching services to NMSP and various partnering agencies throughout the state. It provides emergency and non-emergency service response to the citizens and visitors of New Mexico. We have three Communications Centers across the state where dispatchers receive, evaluate, and transmit information via telephone and multi-channel radio that frequently involves emergency and critical situations affecting human welfare and safety. This position is based in Las Vegas, New Mexico. Why does the job exist? The Dispatcher Supervisor provides emergency and non-emergency communication services through the use of a complex multi-channel communications system. They not only oversee the work of their assigned dispatchers but act upon leave requests, conduct annual performance evaluations and recommend disciplinary actions. This position also interviews and recommends selection of applicants while conducting training of personnel. This position supports various first responder agencies such as Law Enforcement (LE), Emergency Medical Dispatch (EMD), and the Fire Department (FD) in communicating accurate and timely information. Being an emergency dispatcher supervisor carries a weight of responsibility and dedication that extends beyond the required skills. The work emergency communications centers do is incredibly challenging and indispensable as the first point of contact when responding to people in need of assistance. How does it get done? The Dispatcher Supervisor devotes a substantial portion of their time assigning and directly supervising the work of at least two (2) full-time dispatchers and provides assistance and information to the general public and client agencies. They establish priorities for emergency dispatching and provide uninterrupted radio communication to field operation staff, law enforcement officers and first responders. Who are the customers? This essential work supports emergency dispatchers in their critical role of assisting New Mexico State Police, other first responders and partnering agencies. This work is vital in aiding a safe and secure environment for our community, citizens and visitors of New Mexico. Ideal Candidate This essential work supports emergency dispatchers in their critical role of assisting New Mexico State Police, other first responders and partnering agencies. This work is vital in aiding a safe and secure environment for our community, citizens and visitors of New Mexico. Minimum Qualification High School diploma or equivalent and two (2) years of police and/or emergency dispatch experience. Any combination of education from an accredited college or university in a related field and/or direct experience in this occupation totaling two (2) years may substitute for the required experience. Employment Requirements Applicants will be asked to complete a typing proficiency test as part of the interview process. Pre-employment background check, fingerprints, and drug screening are required and conditional pending results. Continued employment is contingent upon remaining felony free. Within 6 months of their hire date, the hired candidate will complete and pass the state's Defensive Driving Course as well as show Public Safety Telecommunicator (PST) certification, if not already certified. Working Conditions Work is performed in a 24/7 law enforcement setting with exposure to visual/video display terminal (VDT) and extensive computer and telephone usage with extended periods of sitting. Applicants must be able to work a flexible schedule that includes days, evenings, nights, weekends, holidays, and overtime. Minimal travel may be required. Supplemental Information Do you know what Total Compensation is? Click here

Agency Contact Information:

Stefanie Ortega (505) 548-0955 Email For information on Statutory Requirements for this position, click the Classification Description link on the job advertisement. Bargaining Unit Position This position is not covered by a collective bargaining agreement.