A Safety Manager inspects work environments and procedures for health and safety concerns, and develops programs to reduce the risk of injury or illness. May specialize in a particular type of industry or in certain kind of safety and health risk, such as radiation, hazardous chemicals, or ergonomics. Works in offices, factories, or mines.
Core Responsibilities of a Inspection Manager (Reporting to the Total Service Manager)
Field Team Leadership Direct Oversight of Technicians :
Supervise day-to-day activity of fire alarm, sprinkler, extinguisher, and suppression technicians.
Daily Dispatch & Labor Planning :
Ensure techs are scheduled efficiently, with appropriate skill sets assigned to jobs.
Daily Work Order Review:
Ensures completed WOs are ready for billing
Timecard & Payroll Review :
Approve daily/weekly hours, ensuring accuracy and overtime control.
Field Coaching & Ride-Alongs :
Conduct regular in-field visits for quality control, safety, and coaching purposes.
Requirements:
Operational Execution Work Order Management :
Ensure timely completion of repairs, inspections, and follow-up deficiencies.
Backlog Reduction :
Actively monitor and work backlog to avoid aged WOs, missed inspections, or delayed repairs.
Inspection Readiness :
Confirm jobs are properly prepared (material, documents, tools) and inspection ready before dispatch.
Customer Service Support Field-Level Escalations :
Handle on-site customer issues, rework needs, or delays before escalating to Total Service Manager.
Quality Assurance :
Conduct periodic QC on inspections and repairs to ensure code compliance and customer satisfaction. Scheduling & Dispatching Assign work orders to technicians based on availability, skill set, location, and job priority. Coordinate scheduling details with customers and subcontractors as needed. Maintain a forward-looking schedule with at least 45 days of inspections planned in advance . Route technicians strategically to minimize drive time and maximize billable efficiency.
Team Development & Performance Mentorship & Support :
Develop technician skill sets and assist with NICET certifications, licensing, or on-the-job training.
Performance Reviews :
Provide input on performance evaluations, coaching, and disciplinary actions.
Culture & Morale :
Foster a positive work environment aligned with safety, accountability, and growth.
Safety & Compliance Jobsite Safety Oversight :
Ensure proper PPE, safe practices, and incident reporting protocols are followed.
Tool & Vehicle Management :
Verify that tools, ladders, test equipment, and vehicles are maintained, tracked, and used properly.
Compliance Checks :
Support audits or inspections related to NFPA, OSHA, AHJ, and company standards.
Internal Collaboration Scheduling Team Liaison :
Work closely with schedulers and dispatch to make real-time adjustments and solve technician issues.
Project & Install Coordination :
Coordinate technician crossover for inspection/repairs post-project when needed.
Inventory/Material Needs :
Support procurement and tracking of technician materials/tools/equipment. Help conduct interviews/hiring for new technicians. Manage or help monitor third-party vendors or subcontractors . Provide weekly updates or reports to the Total Service Manager on field performance.
