Johnson Controls seeks a Retail Security Account Representative to support customers in the manufacturing and smart building sectors. In this role, you will manage key retail security accounts, serving as the primary point of contact for system deployments, upgrades, and ongoing service. You will assess customer needs, recommend integrated security and building solutions, coordinate with technical teams, and ensure contract performance and customer satisfaction, while contributing to a culture focused on safety, innovation, and continuous improvement. Responsibilities Serve as primary contact for retail security accounts, ensuring high customer satisfaction Coordinate implementation and ongoing support of security systems for retail clients Monitor account performance, usage, and service levels; address issues proactively Collaborate with engineering and operations to deliver solutions and upgrades Prepare proposals, quotes, and renewals for security services and maintenance Analyze customer needs and recommend Johnson Controls security technologies Ensure compliance with safety, security, and industry standards Track account metrics and report results to management Support cross-functional projects to improve customer experience Participate in continuous improvement and training initiatives Required Skills Account management Customer relationship management (CRM) Electronic security systems Building automation and controls familiarity Sales and upselling Contract and proposal preparation Data analysis and reporting Technical troubleshooting coordination Knowledge of safety and security standards Project coordination