Security Account Manager The Security Account Manager will: Oversee the shift operation and security analysts to triage, escalate, and manage responses to all events impacting or threatening personnel, property, and assets worldwide Oversee daily shift operations and develop a comprehensive security management system to include procedures, polices and escalation/management responses for internal and external risks Evaluate and continuously improve operator use of various technical security systems including access control, video management, and alarm monitoring Maintaining situational awareness of natural and man-made events that may compromise the safety and security of personnel, business operations, and infrastructure for client locations globally. Provide shift operational oversight, training, and quality assurance employees responsible for intelligence research and analysis, travel safety and security, event and incident management and workplace safety. Ensure staff meets operational needs and operators are trained appropriately. Use real time data derived from open source and other security platforms to foresee risk and inform decision makers. Monitor and assess team performance by establishing strong objectives and measuring against client criteria and provide individual assessments of operator performance. Receive shift pass down information, and conducting shift briefings to provide updates, assignments, training, and contractual compliance. Ensure that personnel respond to all emergencies: medical, fire, hazardous materials, natural disasters, and accidents. Assist the Client's security personnel with the development and/or revision of security operation center processes, protocols, and work instructions. Identify and route security for resolution of any nuisance or trouble (physical security) alarms. Provides back-up, support, and on-call function as-needed. Oversees quality control and oversight for all production, support, and staffing functions.

Security Account Manager Qualifications:

Experience with Alarm monitoring programs (S2, Lenel, C-Cure) preferred. CCTV programs (Milestone) preferred. Directly managing people or leading a team. Knowledge of security systems for access control and alarm monitoring. Ability to interact with staff at all levels in a high pressure and fast paced environment. A dependable team player with business maturity, enthusiasm, and a positive attitude. Excellent written and verbal communication skills. Previous supervisor experience (preferred) working in and leading personnel in a GSOC, or similar security command center environment. Proficiency with security technologies and integration (CCTV, Access Control, Intrusion Detection Systems etc.) Broad knowledge of and experience with open-source intelligence gathering and reporting tools and best practices. Basic experience configuring/administrating technical security systems such as access control, alarm/video monitoring platforms and other data capturing systems. Must be adept at Microsoft Office programs (Word, Excel, SharePoint, Office 365). Self-motivated, curious, and knowledgeable pertaining to news and current events.

Minimum Qualifications:

Associate's Degree required, Bachelor's degree preferred 21 years of age or older Four (4) years previous Supervisory Experience Must meet qualifications to complete state required Security Officer Affidavit/Registration. Be able to pass a drug screen Have access to reliable transportation

Knowledge Skills and Abilities:

Good working knowledge of Security Operations. Understanding of Safety Practices in a Business environment. Ability to provide high level of Customer Service. Excellent written and verbal communication skills. Be computer proficient Read, understand and clearly speak English; constantly use speech and hearing in communicating with the public and co-workers, giving and receiving instructions High attention to detail Ability to work in various environments including but not limited to adverse outdoor conditions such as cold, rain, heat. #LPC