Sr Mgr, Global Security & Investigations

Sr Mgr, Global Security & Investigations Topgolf - 3.5 Dallas, TX Job Details Full-time 17 hours ago Benefits Health insurance Dental insurance Paid time off Vision insurance 401(k) matching Opportunities for advancement Food provided Qualifications 7 years Operations management Risk mitigation strategy implementation Emergency management Budget forecasting Managing budgets in a finance role Team management Decision making Forecasting Security Proper evidence handling Senior level Training Cross-functional collaboration Escalation handling Crisis management Leadership Cross-functional communication Full Job Description Location Dallas, Texas, United States of America Category Operations (Corporate) Job Id

JR2023-20281 TG

- Remote Job Description At Topgolf, we believe in the unlimited power of play to drive fun, connection, and innovation. Whether you work behind the scenes or directly engage with Players, your role is key to bringing people together and redefining entertainment. We're seeking fun-loving playmakers who are serious about delivering excellence and results—but who don't take themselves too seriously. If you thrive in a fast-paced, collaborative environment focused on creativity and incredible experiences, Topgolf is the place for you. Grow your career, make an impact, and let your individuality fuel your success! What's In It for You?

Cha-ching:

Competitive base salary plus an annual bonus incentive—because great work deserves great rewards.

Benefits:

Full-time Playmakers enjoy comprehensive benefits, including medical, dental, vision, a 401(k) with company match, a flexible PTO plan, and access to a mental well-being platform, along with additional perks that support you personally and professionally.

Work Location:

This role requires flexibility to support a global footprint, with travel as needed.

Perks:

Enjoy complimentary Topgolf gameplay, discounted food and merchandise, exclusive events, and unique team experiences.

Career Growth:

We are committed to developing our Playmakers, offering strong opportunities for internal advancement and leadership development.

Lots of Fun:

As a company built on the Unlimited Power of Play, fun is part of everything we do. About the Role The Senior Manager, Global Security & Investigations leads complex security incidents, investigations, and security operations across Topgolf's global footprint. This role serves as the primary escalation point for high-risk and sensitive incidents, partnering closely with venue leadership, HR, Legal, Facilities, IT, and law enforcement to protect Playmakers, guests, assets, and the Topgolf brand. In addition, this role oversees operational security across an assigned region, including third-party guard programs, internal security teams, emergency preparedness, and travel, event, and executive security. Key Responsibilities Global Investigations & Incident Leadership Lead and oversee investigations involving workplace violence, theft, fraud, misconduct, threats, safety incidents, and policy violations. Serve as the primary decision-maker during high-risk or escalated incidents, coordinating with law enforcement and emergency responders. Maintain thorough case documentation, including evidence logs and chain of custody standards. Risk Management & Prevention Identify security risks and trends; develop prevention strategies, response protocols, and operational playbooks. Partner with HR and Legal on employee-related security concerns and workplace violence mitigation. Venue Security & Investigations Implement and maintain physical security programs to ensure the safety of Playmakers and guests. Oversee in-house and contract security teams within an assigned region. Build and maintain relationships with local law enforcement agencies. Develop emergency response protocols and train operational leaders. Conduct security assessments across venues as needed. Third-Party Security Program Management Manage third-party security providers, including performance, post orders, and utilization. Oversee budgets and forecasting related to contract security services. Ensure external partners effectively support investigations and escalation procedures. GSOC & Critical Incident Coordination Partner with the Global Security Operations Center (GSOC) for monitoring, escalation, and crisis response coordination. Travel, Event & Executive Security Manage global travel security protocols, including risk assessments and traveler support. Plan and oversee security for special events and full-venue buyouts, ensuring safety for guests, Playmakers, VIPs, and talent. Develop event-specific security plans, including access control, crowd management, and emergency response. Lead internal and contract security teams during events to ensure consistent standards and rapid response. Provide executive protection support, including threat assessments and coordination with travel security as needed. Cross-Functional Partnerships Collaborate closely with HR, Legal, Operations, Facilities, IT, and senior leadership on sensitive and high-impact matters. What You Bring Minimum 10 years of experience in security, law enforcement, or a related field At least 7 years of leadership experience within a corporate security environment Proven experience managing complex investigations and coordinating with law enforcement agencies Experience leading event, travel, and executive security operations Demonstrated ability to oversee security operations across multiple venues or regions, ensuring consistent investigative standards and incident response protocols Strong leadership, decision-making, and cross-functional collaboration skills

BENEFITS

Free Play & 1/2 price food! Health, dental, vision, 401(k) playmaker match, free mental well-being platform - and that's just for starters for those who qualify. ADA The above statements cover what are generally believed to be principal and essential functions of the job. Specific circumstances may allow or require some incumbents assigned to the job to perform a different combination of duties. EEO Statement Topgolf is a global sports and entertainment community and is committed to equal opportunity and is firmly committed to preventing discrimination and harassment, including sexual misconduct, based on legally protected diversity characteristics (such as race, color, religion, national origin, sex, age, disability, sexual orientation, gender identity or expression, family status, citizenship, genetic information and veteran status) in its application and hiring processes and in its employment decisions. As an affirmative action employer, Topgolf also takes steps to prevent retaliation and to create a respectful, equitable and inclusive environment for our Guests, Associates, business partners, vendors, and the communities we serve. Topgolf is an equal opportunity affirmative action employer and administers all personnel practices without regard to race, color, religion, sex, age, national origin, disability, sexual orientation, gender identity or expression, marital status, veteran status, genetics or any other category protected under applicable law. Topgolf Entertainment Group does not accept unsolicited agency resumes. Please do not forward unsolicited agency resumes to our website, employees or Human Resources. Topgolf will not pay fees for unsolicited agency resumes and will not be responsible for any agency fees associated with unsolicited resumes. Unsolicited resumes received will be considered property of Topgolf Entertainment Group and will be processed accordingly without fee. Topgolf participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.