Varies (nights, weekends, holidays, and city events as scheduled)
Education:
High School or GED Background Investigation:
Yes AR Driver's License:
Yes Drug Test Required:
Yes General Description:
The City of Conway is accepting applications for a Lead Telecommunicator 1 position. This supervisory role is responsible for coordinating and overseeing employees engaged in receiving emergency and non-emergency calls, dispatching personnel and equipment, and providing pre-arrival instructions to callers. The Lead Telecommunicator also assists with daily dispatch operations and must be prepared to perform the duties of subordinate dispatch personnel as needed. This is a critical position that requires strong leadership, communication, decision-making, and problem-solving skills, as well as the ability to remain calm and professional in highly stressful situations.
Essential Duties & Responsibilities:
Prepare work schedules to ensure sufficient personnel are available to meet shift and workload demands. Review dispatch operations to identify technical and operational training needs and recommend improvements. Assign duties and review work for compliance with established policies and procedures. Coordinate emergency calls and relay information and requests for assistance involving law enforcement, fire, and other emergency response agencies. Enter, update, and retrieve information from police computer systems regarding wanted persons, stolen property, vehicle registrations, stolen vehicles, and other information. Test, inspect, and operate radio, telephone, computer, and other communications equipment, including emergency weather alarm sirens. Perform the duties of subordinate dispatch personnel as needed. Participate in meetings with representatives from police, fire, the public, and other groups to develop, review, and update dispatch center policies and procedures. Assist with training, assigning, directing, and evaluating the work of subordinate employees. Address employee concerns and assist with resolving operational problems. Maintain regular and reliable attendance. Perform other related duties as required or assigned.
Qualifications:
High School Diploma or GED. Specialized schooling and/or on-the-job education in a related skill area. At least two years of related experience and/or training. Seven to eleven months of related management or supervisory experience, or an equivalent combination of education and experience. Must achieve and maintain certification through the Arkansas Crime Information Center (ACIC). Must possess and maintain a valid Arkansas Driver's License. APCO Certification preferred. Proficiency with computers, databases, spreadsheets, word processing, typing, and data entry. Strong written and verbal communication skills. Ability to prepare reports, correspondence, and policies and procedures. Ability to effectively supervise employees, assign work, and ensure compliance with established procedures. Ability to exercise sound judgment and make decisions in high-pressure situations. Must be thoroughly familiar with emergency 911 systems and emergency severe weather alarm and warning systems. Must be able to work effectively under highly charged and stressful conditions.
Working Conditions & Physical Requirements:
Moderate noise environment. Primarily sedentary work requiring extended periods of sitting and concentration. Occasional standing and walking. Continuous use of hands and arms and frequent verbal communication. Must occasionally be able to lift and/or move up to 50 pounds. Requires close and color vision. Must be able to operate computers, radios, telephones, and other communications equipment. Must be able to perform the duties of subordinate telecommunicator positions when operational needs require.
