Security Officer Lead Position Summary As Team Members of the Security team, Security Officer Leads are CRCR Ambassadors and take personal ownership to ensure all their actions are in the best interest of the business. Security Officer Leads are responsible for promoting safety and security throughout the property while verbally interacting with Team Members, Guests, visitors, and vendors. Position Functions Essential Functions Monitor and authorize entry and departure of Team Members, Guests, visitors, and vendors within and around CRCR to protect against theft and maintain the security of CRCR assets. Patrol premises to prevent and detect signs of intrusion or rule infractions, answer alarms, and ensure the security of CRCR vehicles, doors, windows, and gates. Dispel tense situations using verbal de‐escalation skills. Monitor assigned internal and external areas for signs of unusual activities, approaching and discouraging loiterers and panhandlers. Remove disruptive individuals from CRCR property and document such actions. Conduct investigations involving Guests, working closely with Surveillance and completing appropriate investigative documentation to support outcomes. Prepare and maintain incident logs and create reports to record all activities that affect CRCR properties, Team Members, and Guests. Escort Team Members who collect and transport monies within CRCR. Responds to medical emergencies in accordance with established policies. Respond to emergency and medical aid situations according to departmental rules and regulations, policies, and procedures. Safely drive assigned motor vehicles to transport individuals to and from locations. Adheres to all operational rules and procedures. Maintain positive control of assigned keys. Effectively utilize radio communication systems and departmental codes and call signs. Other duties as assigned.

Core Lead Competencies:

Oversee and direct operations, serving as the subject matter expert on departmental processes and procedures. Train, guide and mentor Team Members to enhance processes along with facilitating training sessions. Provide feedback to Shift Supervisors and Management regarding Team Member performance. Perform supervisory duties as necessary. Skills Demonstrate problem‐solving and critical thinking. Must be able to work independently and maintain a high level of performance. Must be able to complete tasks in a timely and efficient manner while maintaining business standards. Demonstrate a flock mentality, focused on teamwork and collaboration with others. Provide exceptional service to internal and external Guests while leveraging the knowledge of the position and the business, ensuring a clucktastic experience for all. Stay engaged and motivated with the business, department, and all Team Members at all levels while encouraging growth and development of self and others. Build lasting relationships by demonstrating honesty, integrity, and effective communication. Drive to exceed expectations while remaining accountable and fair. Able to spot knife‐wielding chickens from 100 yards away while spinning in circles.

Qualifications Minimum Requirements:

Must be at least 21 years of age. High School Diploma (or GED or High School Equivalence Certificate). Previous Casino, hospitality, sales, and marketing experience. Relevant Guest service/FOH experience. Basic understanding of how Casino Rewards programs work. Familiarity with Casino CRM/CMS software. Familiarity with current TG and gaming machines. Basic understanding of LMS. Excellent phone etiquette and relationship‐building skills. Proficient in conflict resolution. Familiarity with training Team Members. Proficient in Windows and Microsoft Office Suite.

Preferred Qualifications:

Experience with player tracking software. Previous Casino Host experience. Promotions and special event planning. Bilingual is a plus. Disclaimer This document is for informational purposes only. A formal job description, including working conditions such as physical requirements, work atmosphere, etc., will be provided for signature during the offer process.