Public Service Officer

Public Service Officer FirstService Residential - 3.4 Orlando, FL Job Details Full-time $25 an hour 3 days ago Benefits Paid holidays Health insurance Dental insurance Vision insurance 401(k) matching Qualifications Access control systems Computer operation Customer communication Report writing Maintaining an organized workspace Guest relations Computer literacy Writing skills Handling customer inquiries Greeting customers Regulatory compliance Medical emergency response Administrative experience High school diploma or GED Driver's License Class D Security Computer hardware Safety records management Clean workspace maintenance Communication skills Entry level Time management

Full Job Description Description Job Overview:

Security Officers ensure the highest possible level of service is being offered to residents, guests, and service providers. Security Officers are responsible for meeting, greeting, and registering guests and residents, as well as maintaining the safety of the property. Security Officers accurately maintain daily logs (D.A.R), records, Incident reports, and forms. They must be able to understand and react to emergencies and operate electronic security control systems. Security Officers reports to the Property Manager and Security Leadership.

Your Responsibilities:

Demonstrates excellent customer service, communication, and time management skills. Monitors and operates Electronic Security Control Systems and Emergency Response Systems. Responds to emergencies in a timely manner. Monitors and controls access to the building and property. Accurately maintains daily logs, records, incident reports and forms. Maintains a safe and secure environment throughout the building/property. Follows safety procedures, post orders, policies and maintains a safe work environment. Works shifts that are subject to change based on property or client needs. Needs to read and understand FirstService Associate Handbook (located in ADP) and the Security Standard Operating Procedures for your assigned property. Needs to read and understand the Rules & Regulations for your assigned property in order to accurately assess and enforce policies.

Additional Duties:

All employees are required to check in with the Property Manager and Site Supervisor/Security Manager during the issuance of a Tropical Storm or Hurricane Watch or Warning. While on duty or on property, all Security Officers must be in full uniform and maintain a neat appearance of the dress code. This includes pressed clothing, matching belt and shoes, clean hygiene and neat grooming. Refer to our Dress Code in the Associate Handbook for additional information about our guidelines and standards. Security Officers are required to have their nametag, ID badge & security badge displayed at all times while on duty. Be courteous and respectful to their fellow employees, residents and guests. Contact the Team Lead/Site Supervisor & Management Office if they will be tardy or absent. All call outs should be at least (4) four hours before schedule start of your shift. Maintain assigned areas in a clean, neat and safe condition. Safety procedures must be maintained and adhered to at all time. Any safety issues, concerns or irregularities must be brought to the attention of the Property Manager and Site Supervisor/Security Manager immediately. Complete an Incident Report. Incident reports must be completed in their entirety and signed before the end of your shift. Attend all mandatory staff meetings unless approved by supervisor/Security Manager to be excused. Supervise all move in and out, deliveries and check on the status of all unit owner construction, ensuring that everything proceeds smoothly according to the property regulations. Document and report any damage to common areas immediately to the Property Manager and Site Supervisor/Security Manager. Assist all unit owners, residents and guests in a courteous, helpful manner; referring all questions that cannot be handled to the Management Office for further assistance. Retrieve packages for the Residents from the Receiving Office after normal receiving hours or if the receiving clerk is busy assisting others. Proper procedures regarding the release of packages must be followed. Relieve the Receiving Clerk or Front Desk as needed. Monitor the Valet Personnel, ensuring compliance with the Association's Guidelines for vehicular traffic in the garage and on the Valet ramp. At the beginning and end of each shift, check the Fire Alarm Panel, ensuring that it is operational. Report any troubles in writing to the Property Manager and Site Supervisor/Security Manager immediately. Check fire extinguishers while on patrol, to ensure the safety pin is intact. Check stairwell for any fire, safety hazards and document it. Assist the Property Manager and Administrative Assistant as needed. Respond to any mechanical, medical or police emergencies and assist as necessary. This position requires being properly relieved before the end of the shift. If the relieving Security Officer does not report to work on time, the on-duty Security Officer must stay on duty until relief arrives. May be assigned other duties by the on-site Community Association Manager or Site Supervisor/Security Manager. Practice and adhere to FirstService Residential Global Service Standards. Conduct business at all times with the highest standards of personal, professional and ethical conduct. Perform or assist with any operations as required to maintain workflow and to meet schedules. Notify supervision of unusual equipment or operating problems and the need for additional material and supplies. May participate in any variety of meetings and work groups to integrate activities, communicate issues, obtain approvals, resolve problems and maintain specified level of knowledge pertaining to new developments, requirements, policies, and regulatory guidelines. Ensure all safety precautions are followed while performing the work. Follow all policies and Standard Operating Procedures as instructed by Management. Perform any range of special projects, tasks and other related duties as assigned.

Skills & Qualifications:

High school diploma or equivalency required. Florida Class "D" Security Officer License Demonstrates excellent customer service skills Two (2) to three (3) years of business experience in similar position preferred.

Computer literacy:

Strong command of information system hardware/software is required. Effective written and verbal communication skills. Multiple language fluency is desirable. Strong customer service, communication, and interpersonal skills required.

Physical Requirements:

Be Available 24/7. Be flexible to changes in schedule and shifts Valid Florida Driver's License Ability to lift 30 - 50 lbs. Work in an upright, standing, or sitting position for long periods of time Handle, grasp, and lift objects and packages Reach with hands and arms Communicate, receive, and exchange ideas and information by means of spoken and written word Ability to quickly and easily navigate the building/property as required to meet the job functions Complete all required reports, logs and forms Ability to work extended hours and weekends based on client and building needs Ability to respond to emergencies and callouts in a timely manner with approval from Security Management team

What We Offer:

As a full-time associate, you will be eligible for full comprehensive benefits to include your choice of multiple medical plans, dental, and Vision. In addition, you will be eligible for time off benefits, paid holidays, and a 401k with company match. Occasional travel may be required to attend training and other company functions.

Compensation:

$25.00 Hourly, paid bi-weekly

Schedule:

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The above information in this description has been designed to indicate thSe general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. This is not an all-inclusive job description; therefore, management has the right to assign or reassign schedules, duties, and responsibilities to this job at any time. #INDHR Automated Employment Decision Tool (AEDT)

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