JOB DESCRIPTION JOB TITLE

Patrol Officer

EMPLOYER

Hidden Valley Lake Property Owners Association

DEPARTMENT

Security

REPORTS TO

Chief Security Officer

EFFECTIVE DATE

___________

SUMMARY:

This position is responsible for ensuring the safety and security of designated properties, assets, personnel, and visitors, investigating and reporting irregularities and guard against unlawful behavior.

DUTIES AND RESPONSIBILITIES

Inspects and patrols premises regularly. Monitors surveillance cameras and reports suspicious behavior. Communicates with and at times assists law enforcement, fire departments, and emergency medical personnel. Monitors public access and security of all personnel and visitors. Responds to alarms and analyzes security footage. Investigates suspicious activity, incidents, and security breaches. Maintains order and cleanliness of uniform, security center, and assigned vehicle. Maintains an activity log, writes incident reports, and prepares surveillance reports (when applicable). Adheres to HVL Bylaws and State of Indiana regulations.

• Performs other related duties as assigned by management.
• Ability to operate patrol cars and boats.
• Assists motorists (jumpstart, lockout, directing traffic, etc.

).

SUPERVISORY RESPONSIBILITIES

This job has no supervisory responsibilities.

QUALIFICATIONS

High school diploma or general education degree (GED), and 1+ year (preferred) of related experience and/or training, or equivalent combination of education and experience. Certificates, licenses and registrations required: o Valid driver's license.

Computer skills required:

o Database Software (custom); o Internet Software; o Spreadsheet Software (Excel); o Word Processing Software (Word); o Electronic Mail Software (Outlook); Other skills required : o Outstanding surveillance and observation skills. o Excellent communication skills. o Ability to exercise good judgment. o Strong reporting skills. o Working knowledge of public safety, security operations, and procedures. o Knowledge of local and state laws and regulations. o Trained in First Aid and self-defense.

COMPETENCIES

Customer Service

• Manages difficult or emotional customer situations; Responds promptly to customer needs; Solicits customer feedback to improve service; Responds to requests for service and assistance; Meets commitments. Dependability
• Follows instructions, responds to management direction; Takes responsibility for own actions; Keeps commitments to long hours of work when necessary to reach goals; Completes tasks on time or notifies appropriate person with an alternate plan. Interpersonal Skills
• Focuses on solving conflict, not blaming; Maintains confidentiality; Listens to others without interrupting; Keeps emotions under control; Remains open to others' ideas and tries new things. Judgement
• Displays willingness to make decisions; Exhibits sound and accurate judgment; Supports and explains reasoning for decisions; Includes appropriate people in decision-making process; Makes timely decisions. Problem Solving
• Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully; Develops alternative solutions; Works well in group problem solving situations; Uses reason even when dealing with emotional topics. Professionalism
• Approaches others in a tactful manner; Reacts well under pressure; Treats others with respect and consideration regardless of their status or position; Accepts responsibility for own actions; Follows through on commitments. Safety and Security
• Observes safety and security procedures; Determines appropriate action beyond guidelines; Reports potentially unsafe conditions; Uses equipment and materials properly. Teamwork
• Balances team and individual responsibilities; Exhibits objectivity and openness to others' views; Gives and welcomes feedback; Contributes to building a positive team spirit; Puts success of team above own interests; Able to build morale and group commitments to goals and objectives; Supports everyone's efforts to succeed.

PHYSICAL DEMANDS AND WORK ENVIRONMENT

Frequently required to stand. Frequently required to walk. Frequently required to sit. Continually required to utilize hand and finger dexterity. Occasionally required to climb, balance, bend, stoop, kneel or crawl. Occasionally exposed to wet and/or humid conditions (non-weather). Occasionally works near moving mechanical parts. Occasionally exposed to dangerous and volatile situations. Occasionally/Frequently/Continually works around fumes, airborne particles, or toxic chemicals. Frequently exposed to outside weather conditions. Occasionally exposed to extreme heat or cold (non-weather). Occasionally exposed to bloodborne and airborne pathogens or infectious materials. The above is intended to describe the general content of and requirements for the performance of this job. It is not to be construed as an exhaustive statement of duties, responsibilities or physical requirements. Nothing in this job description restricts management's right to assign or reassign duties and responsibilities to this job at any time. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

Pay:

$18.00 per hour

Work Location:

In person