Andy Frain Services seeks a vigilant Retail Security Officer to protect customers, employees, and assets in a dynamic retail environment. In this front-line role, you will monitor premises, deter theft, respond to incidents, and enforce store policies while delivering professional, customer-focused service. Key duties include conducting patrols, observing CCTV, completing detailed incident reports, and collaborating with store management and law enforcement when needed. Andy Frain Services promotes a collaborative, inclusive culture with opportunities for growth, ongoing training, and professional development within the security and law enforcement field. Responsibilities Monitor retail floor, entrances, and exits to deter theft and unauthorized activity Conduct regular interior and exterior patrols of the premises Operate and monitor CCTV and alarm systems Respond promptly to incidents, disturbances, and emergency situations Enforce store policies, procedures, and safety regulations Prepare clear, accurate, and timely incident and daily activity reports Liaise with store management and law enforcement as required Provide visible, professional customer service and assistance Support investigations of theft, accidents, and policy violations Maintain high standards of appearance, conduct, and confidentiality Required Skills Access control CCTV monitoring Report writing Incident response Customer service Conflict de-escalation Loss prevention techniques Basic computer proficiency Radio communication procedures Observation and situational awareness