Retail Security Officer Andy Frain Services

• 3.

2 Ann Arbor, MI Job Details Full-time $16 an hour 5 hours ago Benefits Disability insurance Health insurance Dental insurance 401(k) Paid time off Employee assistance program Vision insurance Employee discount Qualifications Retail customer service procedures Customer communication High school diploma or GED Guard Card Physical security incident reporting Full Job Description Retail Security Guard (Full-Time)

LOCATION

Briarwood Mall•

Ann Arbor, MI PAY:

$16.00/hour

POSITION TYPE

Full-Time

OVERVIEW

We are hiring a Retail Security Guard to help maintain a safe and welcoming environment for customers, employees, and vendors. This role requires strong attention to detail, professionalism, and a customer-first mindset.

BENEFITS

Medical, dental, vision, and short-term disability insurance 401(k) with company support Paid time off Employee discounts (retail, dining, entertainment) Employee Assistance Program (EAP): counseling, financial, legal, and wellness support Focus on work-life balance and employee well-being

KEY RESPONSIBILITIES

Security & Patrol Patrol assigned areas or maintain a fixed post to monitor activity Control access points and manage pedestrian/vehicle traffic Identify and report suspicious activity, incidents, or safety concerns Respond to alarms, emergencies, and on-site incidents Monitoring & Reporting Monitor CCTV cameras and security systems Complete daily activity logs, incident reports, and required documentation Maintain awareness of surroundings at all times Safety & Compliance Follow all post orders, company policies, and safety procedures Maintain knowledge of emergency response protocols Inspect property for safety risks (fire hazards, equipment issues, etc.) Support loss prevention and recommend safety improvements Customer Service Greet and assist customers, employees, and visitors in a professional manner Provide directions and support as needed Maintain a visible, approachable presence on-site

QUALIFICATIONS

Required Strong customer service and communication skills Ability to stay alert and respond calmly in emergency situations Reliable, punctual, and able to follow directions Ability to write clear and accurate reports Must present a professional appearance and demeanor State Guard license is required Preferred Prior security or customer-facing experience Familiarity with CCTV, alarms, or access control systems Skills & Attributes High level of attentiveness and situational awareness Dependable and team-oriented Able to multitask and work in a fast-paced environment Strong work ethic with a sense of urgency Work Expectations Arrive on time in full uniform and ready to work Stay engaged and proactive throughout your shift Follow all safety, training, and compliance requirements

ADDITIONAL INFORMATION

Duties may vary based on site needs. This role requires reliability, professionalism, and a commitment to maintaining a safe environment.

Requirements:

Minimum Qualifications:

The following are the minimum qualifications that an individual needs in order to successfully perform the duties and responsibilities of this position. Please note that the minimum qualifications may vary based upon the department size and/or geographic location. High School Diploma and/or equivalent (GED). Must be willing to submit to a background and drug screen; any offer of employment is contingent upon the successful completion of a background investigation. Minimum 3

• 6 months prior experience in loss prevention, life safety, CCTV systems or access computer systems.

State Guard license is required.

Req Benefits:

• Comprehensive medical, dental, vision, and STD insurance
• 401(k) plan for future savings
• Generous paid time off to recharge
• Competitive salary with an employee discount program at retailers, restaurants, and entertainment venues
• Access to an Employee Assistance Program (EAP) for free, confidential counseling and resources
• Support for stress management, financial guidance, legal assistance, and family challenges
• Commitment to mental and emotional well-being, fostering a thriving work-life balance

Compensation:

$16.00/hour