Night Shift:

6 pm to 6 am 12-hour rotating shifts, including weekends.

Location :

Sparks, Nevada Responsibilities:

High-level responsibilities include but are not limited to the following: Monitor and respond to onsite access activity via CCTV and access control software. Monitor and respond to alerts from various system monitoring tools Identify critical system issues with large scale impact and escalate appropriately Provide professional and timely customer service Assist customers with troubleshooting and service requests. Respond to incidents and requests via phone and IT ticketing system Understand basic Windows application/OSI Layer 1 troubleshooting principles Provide support to internal teams Receive/offload facility deliveries

Skills:

Ability to follow established processes and procedures Tracking of all work via ticketing system Work and communicate effectively with others Understanding of data centers and the roles they play in industry Use and maintain knowledge base data PC / Windows / MS Office Savvy Able to lift up to 50 lbs Part 107 - Drone Certification. (Have or have the ability to obtain over first 90 days of employment) Relevant Data Center Certifications. (Have or have the ability to obtain over the first 90 days of employment)

Education and Experience:

Minimum:

High School Diploma Preferred:

Associate's Degree and/or equivalent corresponding work experience in a Data Center space

Behavioral Competencies:

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