Job Description

Job Purpose Jr Associate - Investigation & Fraud Prevention (I&FP) will be directly involved in the day-to-day functioning of the unit.

will directly be accountable for conducting travel document checks at airport.

Shall ensure prevention of passengers travelling to North America, United Kingdon & Europe on fraudulent travel documents.

Attend regular briefing & ensure communication with the I&FP team for maintaining professionalism.

Assist in investigation of fraudulent travel documents under guidance of shift in charge.

Conduct system profiling and check-in counter surveillance.

Ensure collecting photocopies of intercepted passengers on inadequate/forged documents

Ensure discrepancy formed is appropriately filled and signed by I & FP supervisor and AOD supervisor.

Any other responsibility assigned by the Supervisor/Shift In-charge/Lead/Head - I&FP Key Accountabilities Attend regular briefing & ensure communication with the I&FP team for maintaining professionalism.

Escort of inadmissible (INAD) passengers from India to other countries and vice-versa.

To support and provide necessary inputs for any investigations & legal notices with respect to cases related to travel documents, offloading of passenger, etc.,

Any other responsibility assigned by the Supervisor/Shift In-charge/Lead/Head - I&FP. Skills/Qualities Required For the targeted flight, Jr.

Associate (I&FP) will ensure to carry out the following checks at three stages:

Profiling of passengers from DCS system

Physical profiling of passengers/travel documents at check-in area/transfer desk

Interviewing/profiling of passengers and travel documents prior to boarding

Carry out travel document checks at flight boarding gate for the targeted flights.

Identify the fraudulent travel documents and improper travel documentation and report the same to Supervisor/Shift In-charge.

During checks, the doubtful profile of travel documents to be escalated to Supervisor/Shift In-charge.

Ensure to keep abreast with the latest travel document requirements for various countries.

Proactively participate in the training/refresher's courses on the travel documents, in addition to the mandatory Avsec courses. .

Key Performance Indicators Service Level Agreements (SLAs) and Turnaround Times (TATs) Ensure on time performance, with 100% compliance on secondary travel document checks for targeted flights Background Checks and Clearances To maintain integrity, periodic background checks carried out on the staff involved in document checks Issue Management Resolution of issue within stipulated timelines Record Accuracy and Compliance Maintain the record of travel document frauds and ensure compliance of country-wise travel document requirements Documentation and Reporting Maintain documentation of fraudulent travel document detected and on time submission of incident report Key Interfaces Internal Interfaces Internal functions Engage with

AOD & GHA

for 100% secondary travel document checks on targeted flights External Interfaces Regulatory Bodies Liaison with Law Enforcement Agencies Educational and Experience Requirements Minimum Education requirements Graduation Experience Experience of working in Metro/Hub Stations

Knowledge of International travel documents