Professional Security Consultants (PSC) is accepting applications for a Dispatcher Supervisor at a high-profile retail location in the Cleveland-area market. This position is ideal for a detail-oriented professional who thrives in a fast-paced environment and demonstrates a strong commitment to teamwork, customer service, and public safety. Position Overview The Dispatcher is responsible for operating a centralized security dispatch center, monitoring digital CCTV systems, coordinating communications, and supporting on-site security operations. This role requires frequent interaction with the public, security personnel, property management, law enforcement, and emergency responders. Starting Hourly Rate $20.00 per hour Required Qualifications Prior dispatch experience Proficiency with email, Microsoft Excel, and Microsoft Word Typing speed of 60 words per minute preferred Experience with Computer-Aided Dispatch (CAD) and Records Management Systems (RMS) strongly preferred Emergency services, public safety, or police dispatching experience strongly preferred Primary Responsibilities Operate a digital CCTV camera system and alarm equipment Monitor and communicate on multiple radio channels and phone lines, including cellular radio applications and internet-based tip lines Dispatch and coordinate security officers and emergency responders as needed Prepare detailed daily activity and incident reports Maintain accurate records and documentation Routinely communicate with the public, security staff, property management, police, and emergency first responders Participate in targeted enforcement and Parental Guidance Programs Work in partnership with on-site law enforcement agencies and programs Security Objectives Maintain a visible presence to deter crime and disruptions Assist guests and enforce property rules and regulations Ensure proper access control Support a safe, secure, and professional environment through proactive engagement Skills Required Strong written communication skills with proper grammar, spelling, and sentence structure Exceptional verbal communication and customer service skills Excellent organizational and time-management abilities Ability to work independently or as part of a team for extended periods Minimum Requirements Must qualify for an Ohio Guard card High School Diploma, GED, or equivalent required Clean-cut, polished, and professional appearance Courteous, flexible, and able to remain professional under pressure Must remain free from criminal indictment How to Apply Interested candidates may apply through this posting. Professional Security Consultants PISGS #201021001641

Job Types:

Full-time, Part-time Pay:

From $20.00 per hour

Work Location:

In person