Andy Frain Services seeks a PT Retail Security Officer to safeguard customers, staff, and assets in a dynamic finance and insurance environment. In this part-time role, you'll provide a professional security presence in branches and retail locations, monitor entrances and high-traffic areas, conduct patrols, and respond to incidents and alarms. You'll support access control, document events with accurate reports, and collaborate with staff to maintain a safe, welcoming atmosphere. Success in this role requires strong observation skills, clear communication, and a customer-focused approach in a fast-paced setting. Responsibilities Provide visible security presence in retail banking and insurance environments Monitor entrances, exits, and high-traffic areas to deter theft and suspicious activity Conduct regular patrols of lobbies, ATMs, and customer-facing areas Assist with access control and verify identification as required Respond to alarms, incidents, and customer or staff safety concerns Document incidents, prepare clear reports, and follow escalation procedures Coordinate with branch staff and management on safety protocols Support crowd control during peak hours and special events Follow company and client policies, including confidentiality and compliance standards Provide excellent customer service while enforcing security procedures Required Skills Retail security operations Access control Incident reporting CCTV monitoring De-escalation techniques Customer service Observation and situational awareness Basic computer proficiency Emergency response procedures Regulatory and policy compliance