Retail Security Guard (Full-Time)

LOCATION

Short Pump Town Center -

Richmond, VA PAY:

$16.24/hour

POSITION TYPE

Full-Time

SCHEDULE

2nd Shift

OVERVIEW

We are hiring a Retail Security Guard to help maintain a safe and welcoming environment for customers, employees, and vendors. This role requires strong attention to detail, professionalism, and a customer-first mindset.

BENEFITS

Medical, dental, vision, and short-term disability insurance

401(k) with company support

Paid time off

Employee discounts (retail, dining, entertainment)

Employee Assistance Program (EAP): counseling, financial, legal, and wellness support

Focus on work-life balance and employee well-being

KEY RESPONSIBILITIES

Security & Patrol Patrol assigned areas or maintain a fixed post to monitor activity

Control access points and manage pedestrian/vehicle traffic

Identify and report suspicious activity, incidents, or safety concerns

Respond to alarms, emergencies, and on-site incidents Monitoring & Reporting Monitor CCTV cameras and security systems

Complete daily activity logs, incident reports, and required documentation

Maintain awareness of surroundings at all times Safety & Compliance Follow all post orders, company policies, and safety procedures

Maintain knowledge of emergency response protocols

Inspect property for safety risks (fire hazards, equipment issues, etc.)

Support loss prevention and recommend safety improvements Customer Service Greet and assist customers, employees, and visitors in a professional manner

Provide directions and support as needed

Maintain a visible, approachable presence on-site

QUALIFICATIONS

Required Strong customer service and communication skills

Ability to stay alert and respond calmly in emergency situations

Reliable, punctual, and able to follow directions

Ability to write clear and accurate reports

Must present a professional appearance and demeanor

State Guard license is required Preferred Prior security or customer-facing experience

Familiarity with CCTV, alarms, or access control systems Skills & Attributes High level of attentiveness and situational awareness

Dependable and team-oriented

Able to multitask and work in a fast-paced environment

Strong work ethic with a sense of urgency Work Expectations Arrive on time in full uniform and ready to work

Stay engaged and proactive throughout your shift

Follow all safety, training, and compliance requirements

ADDITIONAL INFORMATION

Duties may vary based on site needs. This role requires reliability, professionalism, and a commitment to maintaining a safe environment. Valid Drivers License

DCJS Certification