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Full House Resorts

Surveillance Observer

Career Insights for Surveillance Officer / Investigator

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Based on Indiana data

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What they do

A Surveillance Officer or Investigator uses surveillance tools and techniques to investigate a case for a private client. May follow an individual or watch a home or office site and use cameras, binoculars or GPS technology for surveillance

$47,134 / year median in Indiana

-2% projected decline

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Job Description

Job Summary Essential Job Functions:
  • Operate surveillance system and associated equpiment.
  • Communicate with security, management, gaming agents,, and other casino employees as needed.
  • Document observations, events, and incidents.
  • Follow established department rules and policies.
  • Provide service to internal and external customers which reflects the company culture of Satisfaction, Togetherness, Appreciation and Recognition. (S.T.A.R.)
  • Responsible for immediately informing on-site IGC Agent on duty, Security and Supervisor on Duty of any Internal Control or State Regulation violations related to gaming activity of which you commit, witness or become aware; must report pursuant to company Self-Reporting Policy.
Other Job Functions:
  • Performs miscellaneous duties as assigned.
  • Attend any and all training offered.
Job Qualifications:
    Experience Required:
    Two years gaming related or gaming enforcement experience preferred.
      Education Required:
      High school diploma or equivalent.
      • Skills, Knowledge and/or
      Abilities Required:
      Ability to physically watch numerous monitors simultaneously and observe for extended periods of time; manually operate various closed circuit video equipment and changing recording material as necessary; maneuver and view action throughout entire casino whenever patrol functions are necessary; excellent verbal communication skills; ability to properly document activity in writing and perform mathematical complications in a timely and proficient manner; ability to meet department standards. Licenses, Certifications, Bonding, and/or
      Testing Required:
      Indiana Gaming Commission Occupational License - Level 2.
        Other Specialized Requirements:
        Able to learn and understand all casino games, procedures, and payoffs; learn and understand all IGC regulations; successfully meet all Skill Assessment requirements. Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
        Job Description Essential Job Functions:
        • Operate surveillance system and associated equpiment.
        • Communicate with security, management, gaming agents,, and other casino employees as needed.
        • Document observations, events, and incidents.
        • Follow established department rules and policies.
        • Provide service to internal and external customers which reflects the company culture of Satisfaction, Togetherness, Appreciation and Recognition. (S.T.A.R.)
        • Responsible for immediately informing on-site IGC Agent on duty, Security and Supervisor on Duty of any Internal Control or State Regulation violations related to gaming activity of which you commit, witness or become aware; must report pursuant to company Self-Reporting Policy.
        Other Job Functions:
        • Performs miscellaneous duties as assigned.
        • Attend any and all training offered.
        Job Qualifications:
          Experience Required:
          Two years gaming related or gaming enforcement experience preferred.
            Education Required:
            High school diploma or equivalent.
            • Skills, Knowledge and/or
            Abilities Required:
            Ability to physically watch numerous monitors simultaneously and observe for extended periods of time; manually operate various closed circuit video equipment and changing recording material as necessary; maneuver and view action throughout entire casino whenever patrol functions are necessary; excellent verbal communication skills; ability to properly document activity in writing and perform mathematical complications in a timely and proficient manner; ability to meet department standards. Licenses, Certifications, Bonding, and/or
            Testing Required:
            Indiana Gaming Commission Occupational License - Level 2.
              Other Specialized Requirements:
              Able to learn and understand all casino games, procedures, and payoffs; learn and understand all IGC regulations; successfully meet all Skill Assessment requirements. Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.