Find Jobs
Find Jobs Near You – Available Work in Your Location
Skip to job details
FH
FULL HOUSE RESORTS, INC
Guest Services Specialist (Bellman, shuttle driver)
Career Insights for Van / Taxi / Shuttle Driver
See where this job fits in the broader career landscape. Knowing your career path helps you see what's possible from here.
Scorecard
Based on Indiana data
Review key factors to help you decide if this role fits your goals. How is this calculated?
What they do
A Van, Taxi, Shuttle Driver drives vehicles to transport small groups of passengers, or provides paying customers with transportation to a specific location. May transport passengers between a small number of predetermined locations, such as a hotel shuttle that provides patrons with rides to the airport.
$32,505 / year median in Indiana
+7% projected growth
Job Description
POSITION SUMMARY
The Guest Services Specialist delivers warm, attentive support to all guests while maintaining the polished professionalism expected in a casino environment. This role provides front-of-house assistance including bell services, coat check operations, and occasional shuttle driving. The Specialist ensures luggage handling is efficient and respectful, personal items are securely managed, and transportation needs are met safely and on schedule. With a focus on hospitality, timeliness, and courtesy, the Guest Services Specialist helps create a seamless arrival-to-departure experience that reflects the standards our guests rely on.Essential Job Functions:
- Maintain the highest degree of guest service.
- Assist guests with loading, unloading, and transport of luggage and other miscellaneous items up to 50 lbs; heavier items require team lift or mechanical aids).
- Safely operates vehicles, large and small, with manual or automatic transmission.
- Maintain the highest degree of personal and property safety for guests and the Company.
- Assist with shuttle service operation as necessary.
- Provide service to internal and external customers which reflects the company culture of Satisfaction, Togetherness, Appreciation and Recognition. (S.T.A.R.)
- Responsible for immediately informing on-site IGC Agent on duty, Security and Supervisor on Duty of any Internal Control or State Regulation violations related to gaming activity of which you commit, witness or become aware; must report pursuant to company Self-Reporting Policy.
Coat Check Responsibilities:
- Greet guests and accept coats, bags, and personal items for storage.
- Issue claim tickets and ensure accurate tracking of all checked items.
- Safey store items in an organized manner to prevent loss or damage.
- Retrieve items promptly and courteously upon guest request.
- Report any suspicious items or unclaimed belongings to Security immediately.
- Maintain cleanliness and orderliness of the coat check area. Rising Star Casino
- Resort
JOB DESCRIPTION
Other Job Functions:
- Assist guests with dead batteries, flat tires, and the loading or unloading of large or unwieldy items (e.g. items won during contests/giveaways).
- Assist with bus group luggage.
- Performs miscellaneous duties as assigned.
Job Qualifications:
Experience Required:
Minimum of five (5) years driving experience.Education Required:
High school diploma or equivalent preferred.- Skills, Knowledge and/or
Abilities Required:
Ability to communicate effectively with others. Ability to understand and comply with department, Company, and government agency regulations. Ability to repeatedly bend and stoop to get into and out of vehicles. Ability to lift up to 50 lbs. Licenses, Certifications, Bonding, and/orTesting Required:
Must have a valid driver's license. Must be able to be insured by company insurance carrier.Other Specialized Requirements:
None. Rising Star Casino- Resort
JOB DESCRIPTION POSITION TITLE
Valet Attendant Physical Requirements, Essential Skills, Working Conditions LEGEND (1) Light Applies to job 0- 30% of the time (2) Moderate Applies to job 31
- 60% of the time (3) Heavy Applies to job 61
- 100% of the time