Surveillance Supervisor 2 -

Choctaw Landing Pay Range:

Min. $22.13 - Max. $33.18 | Full Time |

Shift Details:

11:00PM-7:00AM Sunday, Wednesday - Saturday (OFF Monday & Tuesday) Weekly Earned Wage Access is an option for this position Job Overview Provide guidance and instruction to surveillance associates on assigned shifts at Resort Gaming Facilities with more than 1000 EGM units and greater than 10 Table and Card Games. Ensure protection of casino assets using surveillance equipment, techniques, and operational procedures. Manage requests and ongoing investigations and assist Manager with goals and plans to meet operational goals. Duties 1. Manage the operations and activities of surveillance monitoring rooms and document. Ensure clear, thorough and concise communication between all three shifts and the Surveillance Manager. Perform the tasks of a Surveillance Agent when needed. 2. Maintain and reviews daily logs and reports to ensure adequate and accurate information on surveillance activities is being documented and that surveillance activities meet regulations outlined in SOP, MICS, TICS, and SICS. 3. Assign multiple reviews and investigations to associates and update report tracking tools, managing the status of open cases and ongoing investigations. 4. Review and approve incident and investigation analysis reports that document the timeline of events reviewed, with accuracy, correct punctuation, appropriate grammar, and promptly. 5. Assist with hiring and interview, facilitate new hire training and evaluates associates' performance on assigned shifts. Promote a positive atmosphere of collaboration to ensure the department operates as a team. 6. Facilitate in-person reviews and ensure video evidence is correctly exported to external media storage and properly referenced for future use and investigations. Initiate evidence transfers to other departments after appropriate approval. 7. Approve associate timecards and requests for time off after reviewing operational demands and consulting with Surveillance Manager. 8. Issue Access Control credentials to new associates; facilitate the issuance of new cards for those who may have lost or damaged their original. Create cardholders and cardholder groups with necessary access rights based on job title and position. Update or remove access based on associate status change notifications. Ensure access is authorized and only provided to associates with a valid license issued by the CNGC. 9. Demonstrate a comprehensive knowledge of surveillance and casino department MICS, TICS, SICS, and Department Procedures, protects the confidential nature of casino department observations, recorded video, and surveillance activities. 10. Perform other tasks as may be assigned. Qualifications Associate degree in business or related field or equivalent experience or 2 years related experience.

• Competent with computer applications and using Microsoft and typing skills of 40 wpm
• Advanced knowledge and experience with Federal, State and Tribal regulations and procedures that govern Tribal Gaming
• Ability to manage multiple associates and projects while adjusting priorities according to changes in deadlines and environment Excellent written and verbal communication and interpersonal skills, able to address delicate situations, appropriately by maintaining control, confidentiality and discretion Ability to obtain a key gaming license
• Must be able to distinguish colors, shapes, and assess scenes
• Two (2) years of surveillance, security or report writing experience

Pay:

$22.13 - $33.18 per hour

Benefits:

403(b) Health insurance Paid time off

Work Location:

In person