Lead Associate KAMUELA Shell

At Aloha we have great people working together, with aloha, to create an extraordinary company. We seek to be the type of workplace where we have mutual respect and teamwork. We want our fellow employees to enjoy their jobs. We care about and for one another. We believe in doing the right thing by each other and by our customers and business partners. This core value is consistent with our company name and our island heritage. We offer competitive base pay & cash sign on bonus, heath coverage, tuition reimbursement, and two weeks of vacation after a year of service.

PRIMARY PURPOSE

Provides quality customer service by ensuring prompt, friendly, and courteous service. Performs cashiering, housekeeping, and stocking duties. May balance cash and make deposits for a particular day(s) in absence of Store Manager.

ESSENTIAL DUTIES/FUNCTIONS

In the absence of the Store Manager, provides minimal supervision of Sales Associates and assigns duties for a particular shift(s). Ensures that the store is operating according to company policies/procedures and standards. Assists the Store Manager in processing the daily paperwork and bank deposit procedures. Provides quality customer service by greeting each customer in a prompt and timely manner. Performs cashiering duties according to the Aloha Island Mart (AIM) Cash Policy. Follows Techniques of Alcohol Management (TAM) policies/procedures. Checks in new merchandise in a timely manner. Performs stocking and pricing duties. Maintains a clean store environment by performing housekeeping duties.

Daily Duties:

Provides quality customer service by greeting each customer in a prompt and timely manner. Performs cashiering duties according to the AIM policy. Follows security and safety policies/procedures.

Periodic Duties:

Assists in the processing of daily paperwork. Assists in conducting inventory, placing orders, & processing merchandise received. Attends monthly store meetings.

Occasional Duties:

Checks in new merchandise in a timely manner. Performs stocking and/or pricing duties in a timely manner. Cleans gasoline pumps as needed. Performs miscellaneous housekeeping duties as needed. Assists in covering other locations as assigned. Performs other duties as assigned.

QUALIFICATION REQUIREMENTS

Skills/Knowledge:

Requires mathematical ability for proper cash handling. Ability to provide prompt, friendly, and quality customer service. Ability to perform stock/inventory duties.

Education/Training:

High School Diploma or equivalent. Successfully completes Sales Associate Training Class (BSAT). On the job training provided by the Manager and Assistant Manager. On the job computer training.

Experience:

1

• 2 years experience in customer service. 1
• 2 years experience in cash handling. 1
• 2 years experience in supervision

WORKING CONDITIONS

Works indoors under regular store conditions. Works outdoors under regular weather conditions as needed.

Equipment use:

Continuous use of the cash register, gas console, coffee maker, roller grill, cappuccino machine, microwave oven, upright steamer, nacho machine, food warmer and safe. Frequent use of pricing gun; overhead cigarette racks; and cleaning supplies. Occasional use of pretzel/cookie oven. Daily use of calculator, hooking up C02 soda fountain air pressure dispenser tank, and BI Bag-In-A-Box syrup dispensers.

Work Hours:

Employment status may vary as follows: Full-time Regular (35.00+hrs. /week) Part-time Regular (20.00+hrs. /week) Casual Employee (less than 20.00 hrs. / week) Sunday

• Saturday availability Flexible availability to work varied shifts (i.

e. day, night, swing, or graveyard). Extended hours as assigned.

MENTAL DEMANDS

Continuously requires attention to detail, concentration, alertness, and mathematical skills.

PHYSICAL DEMANDS

Continuous standing for extended periods of time, handling, fingering and use of eye-hand-foot coordination and corrected vision. Frequent climbing, balancing, stooping, kneeling, crouching, crawling, walking, reaching, pushing, pulling, lifting, and carrying up to 50 lbs. of merchandise cartons. Seldom requires sitting, running, use of color vision, or visiting/working at other sites.

COMMUNICATION DEMANDS

Continually talks to customers/clients, and meets request of customers. Frequently talks to co-worker and receives instructions. Occasionally meets request of co-workers. Regularly talks to outside trade persons/vendors, talks on the telephone, trains/gives instructions and reads. Occasionally meets request of vendors. Occasionally writes or composes written language.