Hybrid - In office 3 days per week Bethlehem Pittsfield Full time

R000110192

Do you enjoy being part of a collaborative team while delivering exceptional customer experiences? Are you looking for an opportunity to learn, grow, and build a long-term career? Is a culture where "People Count," "We Do the Right Thing," and "We Hold Ourselves to Very High Standards" important to you? Guardian is seeking a CARE Specialist to support New Business Operations by processing newly submitted Individual Life and Individual Disability insurance policies while ensuring accuracy, compliance, and outstanding service. As the

• CARE Specialist, New Business Operations
• , you will play a critical role in helping customers through the new business process, processing policy changes and payments, and creating a positive consumer experience throughout every interaction.
• You•Are•A customer-focused professional who takes ownership of delivering exceptional service and creating positive customer experiences.

You thrive in a fast-paced environment, enjoy learning new processes, and are motivated by helping customers navigate important insurance needs. You are detail-oriented, accountable, and comfortable balancing customer interactions with operational responsibilities. You are naturally curious, proactive, and willing to challenge the status quo by identifying opportunities for improvement. You enjoy collaborating with teammates, receiving and providing feedback, and continuously developing your skills.

• You•Have•Required•Qualifications•+ Strongcustomerserviceskillswithaconsumer-centricmindset + Experiencesolvingcustomerissuesandmakinginformeddecisions + Excellentcommunicationskillsacrossphone,email,andothercommunicationchannels + Strongorganizationalskillsandattentiontodetail + Abilitytomanagemultipleassignmentswhilemeetingdeadlines + Strongcollaborationandteamworkskills + Abilitytolearnnewsystems,processes,andproprietaryapplications + Strongproblem-solvingabilitiesandresourcefulness •Preferred•Qualifications•+ BA/BSdegreeorequivalentindustryexperience + Experienceininsurance,financialservices,banking,retail,hospitality,orcustomeroperations + Experienceprocessingtransactions,payments,accountchanges,orpolicyservicingrequests + Experienceworkinginaregulatedorcompliance-focusedenvironment + Abilitytonavigatemultiplecomputersystemsandapplicationssimultaneously •You•Will•+ ProcessnewlysubmittedIndividualLifeandIndividualDisabilityinsuranceapplicationsincompliancewithbusinessandregulatoryrequirements.

+ Reviewnewbusinesssubmissions,processpolicyissuanceactivities,payments,andpolicychanges.

+ Deliverexceptionalcustomerexperiencesbykeepingcustomersinformedthroughoutthehandlingoftheirrequests.

+ Developexpertiseinoperationalprocesses,fraudcontrols,andriskmanagementpractices.

+ Collaboratewithpeerstomeetquality,productivity,andcustomerexperiencegoals.

+ Identifyopportunitiestoimproveoperationaleffectivenessandenhancethecustomerexperience.

+ Continuouslyexpandknowledgeandskillsthroughtraining,developmentopportunities,andstretchassignments.

• Reporting
• Relationships
• As our
• CARE
• Specialist,
• New•Business•Operations•, you will report directly to a •New•Business•CARE•Team•Leader•.

• Salary Range:
• $42,830.00 - $64,250.00 The salary range reflected above is a good faith estimate of base pay for the primary location of the position. The salary for this position ultimately will be determined based on the education, experience, knowledge, and abilities of the successful candidate. In addition to salary, this role may also be eligible for annual, sales, or other incentive compensation.
• Our Promise
• At Guardian, you'll have the support and flexibility to achieve your professional and personal goals. Through skill-building, leadership development and philanthropic opportunities, we provide opportunities to build communities and grow your career, surrounded by diverse colleagues with high ethical standards.
• Inspire Well-Being
• As part of Guardian's Purpose - to inspire well-being - we are committed to offering contemporary, supportive, flexible, and inclusive benefits and resources to our colleagues. Explore our company benefits at www.guardianlife.com/careers/corporate/benefits . _Benefits apply to full-time eligible employees. Interns are not eligible for most Company benefits._
• Equal Employment Opportunity
• Guardian is an equal opportunity employer. All qualified applicants will be considered for employment without regard to age, race, color, creed, religion, sex, affectional or sexual orientation, national origin, ancestry, marital status, disability, military or veteran status, or any other classification protected by applicable law.
• Accommodations
• Guardian is committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities.

Guardian also provides reasonable accommodations to qualified job applicants (and employees) to accommodate the individual's known limitations related to pregnancy, childbirth, or related medical conditions, unless doing so would create an undue hardship. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact MyHR@glic.com .

Please note:

this resource is for accommodation requests only. For all other inquires related to your application and careers at Guardian, refer to the Guardian Careers site.

• Visa Sponsorship
• Guardian Life is not currently or in the foreseeable future sponsoring employment-based visas (e.g., such as an H-1B). In order to be a successful applicant, you must be legally authorized to work in the United States, without the need for employer sponsorship/support now or at any time in the future.
• Notice Regarding Guardian's Use of Artificial Intelligence in Recruitment
• As part of Guardian's job application process, Guardian may use artificial intelligence tools ("AI Tools") to automate the sorting and filtering of information provided by applicants as part of its preliminary screening.

This preliminary screening may be used to help identify applicant materials and resumes relative to their indication that the applicant meets the requirements for the specific job for which they are applying, as specified in the listing posted on Guardian's jobs website (Careers at Guardian at https://www.guardianlife.com/careers (http://%20https://www.guardianlife.com/careers) ). At Guardian, we do not use AI Tools to substantially assist or replace human judgment or discretionary decision making in our hiring process. All hiring decisions will be made by Guardian colleagues. Please be aware that if you apply for a specific position with Guardian, you will have the choice of opting out of Guardian's use of AI Tools during the job application process. If you would like to request an alternative process that does not utilize AI Tools or would like to request a reasonable accommodation, within ten business days of your position application, you must email your request to MyHR@glic.com , making sure to provide your name and job requisition identification number. Guardian will retain your applicant materials and resume and all information therefrom in accordance with Guardian's document retention policy, a copy of which you may request via MyHR@glic.com . Additionally, at applicable times, Guardian will make public the most recent bias audit results for such AI tools, which may be found here (https://assets.ctfassets.net/gau1nv66ynug/1M2AOzFsFCirlWeAmIh4MD/23463b78b6cdd8ebdce9410b98d7a080/Audit.pdf) .

• Current Guardian Colleagues: Please apply through the internal Jobs Hub in Workday.
• Every day, Guardian helps our 29 million customers realize their dreams through a range of insurance and financial products and services.

Our Purpose, to inspire well-being, guides our dedication to the colleagues, consumers, and communities we serve. We know that people count, and we go above and beyond to prepare them for the life they want to live, focusing on their overall well-being — mind, body, and wallet. As one of the largest mutual insurance companies, we put our customers first. Behind every bright future is a GuardianTM. Learn more about Guardian at guardianlife.com .

Visa Sponsorship:

Guardian Life is not currently or in the foreseeable future sponsoring employment-based visas (e.g., such as an H-1B). In order to be a successful applicant, you must be legally authorized to work in the United States, without the need for employer sponsorship/support now or at any time in the future.