Security Systems Specialist

ARSLAN SRS PTE. LTD. TYPICALLY REPLIES IN 30

DAYSSecurity Systems Specialist

MCF-2026-1113732

Islandwide Permanent, Full Time Senior Executive 5 years exp Engineering, Security and Investigation $7,000to$8,000 Monthly 2 applicationsPosted 30 Jun 2026Closing on 30 Jul 2026 Roles & Responsibilities Role Summary The Security Systems Specialist maintains and administers enterprise security systems including access control, video surveillance, visitor management, and associated databases. This role provides hands-on global support, coordinates vendors for repairs and installations, and delivers first-line troubleshooting and customer support to employees and security stakeholders. Key Responsibilities 1) Systems Administration & Operations Maintain and administer Access Control, CCTV, and Visitor Management platforms, including servers, workstations, client software, and field devices Configure, monitor, and troubleshoot controllers, panels, boards, card readers, cameras, encoders, recorders, and operator workstations Monitor system health (cameras, readers, NVRs), investigate alerts, and drive timely remediation Create, update, and audit access levels, schedules, door groups, and hardware associations Support certificate management, software updates, firmware upgrades, backups, and restores Maintain system documentation including diagrams, SOPs, checklists, and change records 2) Customer & Stakeholder Support Provide Level 1 troubleshooting and customer support for ticketed requests from the Security team and an employee population of approximately 19,000 users Deliver desktop and hardware support for Global Badging, HQ GSOC, and U.S. lobby and reception teams Assist Badging with ACS areas, contact sheets, and area owner lists Train operators and reception staff on daily tasks, best practices, and basic troubleshooting 3) Projects & Vendor Coordination Coordinate vendors for corrective repairs, preventive maintenance, new installations including testing and commissioning, and site projects Attend project meetings, propose security recommendations, capture technical action items, and close tasks on schedule Stage, configure, and quality-check new devices and servers prior to deployment Manage spares, warranties, and asset records to ensure inventory accuracy and readiness 4) Security Governance & Reliability Follow change, incident, and request workflows with clear communication and timely updates Perform routine system health checks, retention reviews, and storage capacity monitoring Assist with access reviews, audits, and evidence requests from Security, HR, Legal, and Compliance Protect privacy and sensitive data when handling video and access records Contribute to after-action reviews and continuous improvement initiatives Required Qualifications Experience supporting enterprise access control and video systems in a corporate or campus environment Hands-on knowledge of controllers, panels, boards, card readers, cameras, NVRs, PoE switching, VLAN fundamentals, and Windows clients Experience using ticketing systems with clear, professional written customer updates Strong customer service mindset, attention to detail, and ability to manage multiple priorities Willingness to participate in a shared on-call rotation and adjust hours as needed to support global sites Preferred Qualifications Familiarity with Lenel OnGuard, Mercury-based controllers, and reader technologies such as OSDP and HID Experience with Genetec and/or ExacqVision, including system health monitoring and video retention concepts Basic SQL for reporting and troubleshooting; basic PowerShell for administrative tasks Understanding of certificates, TLS, and Windows Server patching and backup processes Experience coordinating vendors for repairs and small-scale projects Exposure to GDPR and privacy-by-design principles for video and access data Experience working with ServiceNow or similar ticketing and change-management platforms