Location:

1624 Montgomery Highway, Hoover, Alabama 35216

Summary:

Responsible for identifying and documenting necessary body repair work for customers. Responsible for scheduling body work to be performed.

Supervisory Responsibilities:

This job has no direct supervisory responsibilities. Essential Duties and Responsibilities include the following: Schedules appointments with customer. Works with customer and Collision Center Technician to identify required repair work. Offers additional services and repairs to customers. Computes cost of replacement parts and labor to restore vehicle to condition specified by customer. Enters itemized estimate on repair order and explains estimate to customer. Meets Collision Center standards for repair/order production. Maintains CSI at or above Company standards Maintains an organized, clean and safe work area Participates in required training Records all hours worked accurately in company timekeeping system Follows Safeguards rules and regulations. Demonstrates the Company's Core Values Complies with Company policies and procedures Observes all Federal, State, Local and Company safety rules and regulations in the performance of duties. Other duties as assigned

Qualifications:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with medical conditions to perform the essential functions.

Desired Education:

o GED High School Diploma o Associate Degree o Bachelor Degree o Master Degree o

Doctorate Degree Field of Study/Work Experience:

o Accounting o Automotive o Business o Human Resources o

Information Technology Desired Work Experience:

o up to 3 years 3-5 years o 5+ years

Education/Experience:

Working knowledge of the body repair methods. Strong interpersonal and persuasive selling skills.

Certificates and Licenses:

Valid Driver's License o

Automobile Salesperson License Computer Skills:

Intermediate knowledge of Microsoft Office products. Ability and knowledge of Collision Center Management System and additional software programs to support operations.

Communication Skills:

Ability to understand and follow instructions. Ability to communicate effectively with customers, company personnel and insurance adjusters.

Attendance Expectations:

The position requires regular and predictable attendance. Scheduled shifts may include evening hours, weekends, and holidays.

Physical Demands:

While performing the duties of this job, the employee is regularly required to talk or hear. The employee is frequently required to stand, walk, and sit. May be exposed to load noise, vibration, paint-dust, and other body repair shop conditions.

Environment Demands:

Duties are generally performed in the Collision Center area. Work includes inspection of customer vehicles and frequent movement around the body repair shop to convey information between customers and Collision Center Technicians. Frequently interacts with customers, Collision Center Manager, Collision Center Technicians, and Company personnel.

Verbal and Writing Ability:

Ability to read and comprehend instructions, correspondence, and memos. Ability to effectively present information in one-on-one and small group situations to customers and other employees.

Math Ability:

Ability to add, subtract, multiply and divide.

Reasoning Ability:

Ability to apply common sense understanding to carry out instructions. Ability to deal with standardized situations. Ability to understand and follow technical manuals.

Core Values:

To perform the job successfully, an individual should demonstrate the following

Core Values:

Servant Leadership Servant Leaders consciously put the needs of others before their own, because to serve people is to value them. Teamwork through Trust & Respect Diversity is strength, and when we trust and respect one another we can work as a team to achieve at a high level. Integrity Being honest and transparent with people, in an effort to do the right thing within the letter and spirit of the law, drives every action we take and every decision we make. Commitment to Customer Enthusiasm Every day we recommit ourselves to the customer experience, and we are empowered to exceed the expectations of our customers. Passion for Winning Hendrick's tradition of winning is based on the idea of striving to be the best, not the biggest, and is therefore defined by how we treat our people. Accountability at All Levels Taking ownership of our actions and our decisions allows us to grow as individuals, and support each other as a team. 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