PRIMARY FUNCTION

: The estimator is responsible for developing business through insurance adjusters, customers, and other sources to assure an adequate sales volume, provide a reasonable department operating profit, and maintain certain customer satisfaction standards while controlling expenses. The estimator directs the activities of employees in performing body repairs, including meeting time schedules and productivity levels, and maintaining quality standards.

ESSENTIAL JOB FUNCTION/DUTIES

Establish and maintain good working relationships with several insurance adjusters. Establish and maintain good working relationships with customers to encourage repeat and referral business. Works with customer and Body Shop Technician to identify required repair work Schedules appointments with customer and offers additional services and repairs Computes cost of replacement parts and labor to restore vehicle to condition specified by customer Enters itemized estimate on repair order and explains estimate to customer Keeps customer informed and updated throughout the repairs Maintains Customer Satisfaction score at or above designated standards Must be familiar with and able to adhere to various insurance guidelines

MINIMUM WORK EXPERIENCE/EDUCATIONAL REQUIREMENTS

High school diploma or equivalent, Technical or Trade school degree preferred Must have PA State Appraiser License Knowledge of insurance processes. Must maintain a valid state driver's license

PHYSICAL REQUIREMENTS/WORK ENVIRONMENT

Extended periods of kneeling, bending, squatting and stooping to complete or inspect repairs. Must be able to lift up to 50 pounds at times.

EMPLOYEE REQUIREMENTS

Compliance with all policies of the company including without limitation the Employee Handbook, Code of Conduct, Electronic Information Policy, and Confidentiality Agreement. This job description in no way states or implies that these are the only duties to be performed. This position is expected to follow other job-related instructions and duties.