We are looking for a friendly, professional, dependable, and customer-focused Service Writer to join our team! The Service Writer is an important part of our business and is responsible for providing excellent customer service, communicating with customers and technicians, managing repair orders, and helping make sure every customer has a positive experience.

WHAT WE'RE LOOKING FOR

Friendly, positive, and professional attitude Excellent customer service and communication skills Professional and respectful with customers and coworkers Dependable, punctual, and responsible Organized and able to multitask in a fast-paced environment Strong attention to detail Ability to listen to customers and understand their concerns Comfortable explaining automotive services, repairs, and estimates Good computer skills and the ability to learn and use company software Comfortable entering information accurately into computer systems Accounting, bookkeeping, invoicing, or basic financial experience is a plus Must work well with other Service Advisors, Parts Department staff, technicians, and management Must be willing to communicate, cooperate, and work as a team Willingness to learn our services, products, and procedures Automotive service experience is preferred but not required

CUSTOMER SERVICE RESPONSIBILITIES

Greet every customer in a friendly and professional manner Listen carefully to customer concerns and vehicle needs Write and manage repair orders Prepare estimates and explain recommended repairs Communicate repair information clearly and honestly Keep customers updated throughout the repair process Answer phones and respond to customer questions professionally Coordinate with technicians and the Parts Department to keep repairs moving efficiently Work closely with other Service Advisors to provide consistent customer service Review completed work with customers Handle customer questions and concerns calmly and respectfully Help create a welcoming and positive experience for every customer

COMPUTER & OFFICE SKILLS

The Service Writer should be comfortable using computers and learning automotive service software.

Responsibilities may include:

Entering customer and vehicle information Creating and updating repair orders Preparing estimates and invoices Using email and other office communication tools Maintaining accurate records Processing paperwork and documentation Basic data entry and office computer tasks Accounting or bookkeeping experience is a plus , including experience with invoices, payments, accounts receivable, or other basic financial office duties.

TEAMWORK & COMMUNICATION

Teamwork is essential to this position. The Service Writer must work well with other Service Advisors, Parts Department staff, technicians, management, and all other team members. We expect everyone to communicate respectfully, share information, help each other when needed, and work together toward the same goal: taking care of the customer and getting the job done right.

PROFESSIONAL APPEARANCE & DRESS CODE

As a Service Writer, you represent our company every day. A clean, neat, and professional appearance is required . Follow the company dress code at all times Wear clean, neat, business-appropriate/professional clothing Maintain a well-groomed appearance Dress appropriately for a professional customer-facing environment Represent the company in a positive and professional manner

WHAT WE EXPECT

We are looking for someone who takes pride in their work and understands that great customer service starts with a great attitude .

The right person will be:

Friendly and approachable Professional and respectful Honest and dependable Organized and detail-oriented Comfortable working with computers Able to communicate effectively A team player Willing to learn and grow Committed to providing excellent customer service

APPLY TODAY!

If you are friendly, dependable, professional, customer-focused, computer-savvy, and enjoy working with people , we would love to hear from you! Join our team and become an important part of providing our customers with excellent service and a professional experience.

Pay:

$15.00 - $40.00 per hour Expected hours: 40.0 per week

Benefits:

401(k) Flexible schedule Health insurance Life insurance Paid time off

Work Location:

In person