Service Appointment Coordinator / Loaner Fleet Coordinator Mitchell Chrysler Dodge Ram Jeep - Enterprise, AL Full-Time | Monday-Friday Mitchell Chrysler Dodge Ram Jeep is looking for an organized, energetic, customer-focused person to join our Service Department as a Service Appointment Coordinator / Loaner Fleet Coordinator . This is an important position in our service operation. You'll often be one of the first people our customers speak with when they need service, and you'll help make sure their experience is smooth from the initial phone call through their visit to the dealership. What You'll Do You'll be responsible for two key areas of our service operation: Service Appointment Coordination Answer incoming service calls and respond to customer texts Schedule service appointments and help maximize our daily appointment calendar Make outbound calls to customers due for maintenance or recommended service Confirm upcoming appointments and follow up with customers Help customers understand what to expect when they arrive Work closely with our Service Advisors to keep the schedule organized and productive Loaner Fleet Management Manage the daily availability and scheduling of our service loaner vehicles Coordinate loaner check-outs and returns Make sure vehicles are ready, clean, fueled, and available when promised Track vehicles currently in use and expected return dates Write and process internal repair orders related to the loaner fleet Coordinate with the service team when loaner vehicles need maintenance or repairs Help maintain accurate records and accountability for the fleet Who We're Looking For You do not need automotive experience to be successful in this position. We're looking for someone who: Is comfortable spending a significant part of the day on the phone Communicates professionally and confidently with customers Is highly organized and good at keeping track of multiple things at once Has strong computer and typing skills Can work independently without needing constant direction Understands that follow-up matters Has a positive attitude and enjoys helping people Can stay calm and organized when things get busy Experience in customer service, scheduling, hospitality, medical/dental appointment setting, call centers, rental cars, or automotive service would translate very well into this position. Why Mitchell CDJR? We're a locally owned and operated dealership that continues to invest in our people, technology, and customer experience. This isn't a position where you'll simply sit behind a desk and answer a phone. You'll have ownership of two important parts of our service operation and the opportunity to make a noticeable difference in our customers' experience. We're looking for someone dependable who takes pride in doing things correctly, follows through, and wants to be part of a team.

Schedule:

Monday-Friday Position:

Full-Time If you're organized, good with people, and the person everyone counts on to keep things moving, we'd like to talk to you. Apply through Indeed with your resume.

Pay:

From $18.00 per hour Expected hours: 40.0 per week

Work Location:

In person