Jack Ingram Motors - Montgomery, Alabama Jack Ingram Motors, a family-owned and operated dealership group, is looking for an energetic and customer-focused Sales BDC / Client Care Specialist to join our team. In this role, you will often be the first person a customer speaks with during their vehicle-shopping journey. You'll connect with customers by phone, text, email, live chat, and personalized video—answering questions, building relationships, and scheduling quality sales appointments. Your activity will consist of contacting inbound inquiries and warm follow-up with customers who have expressed an interest in purchasing a vehicle. What You'll Do Respond promptly and professionally to internet leads, incoming sales calls, texts, emails, and live chats Build rapport with customers and help guide them through the early stages of the vehicle-buying process Schedule quality sales appointments and follow up to improve appointment show rates Record and send personalized video responses and vehicle videos Maintain accurate customer records, follow-up activities, and appointment information in the CRM Communicate effectively with the sales team to ensure a smooth customer handoff Consistently work toward individual and team performance goals Contribute to a positive, professional, and customer-first workplace Some Saturday work is required, but not every Saturday. What We're Looking For A professional, polished, and confident telephone presence Excellent written and verbal communication skills Comfortable communicating by phone, email, text, chat, and video Self-motivated and driven to achieve performance goals Strong organizational, time-management, and follow-up skills Ability to prioritize multiple tasks in a fast-paced environment Dependable, coachable, and able to work independently A positive attitude and team-oriented mindset Previous BDC, call center, internet sales, or phone-based customer service experience is preferred Automotive experience is helpful but not required—we will train the right person Compensation and Benefits Full-time position $14-$16 per hour , based on experience Monthly performance bonuses based on appointments shown and vehicles sold Typical monthly bonus opportunity of $400-$2,200 Strong income potential in a high-activity, performance-driven position Training and opportunities for professional growth Supportive, family-oriented workplace focused on long-term success At Jack Ingram Motors, our top priority is building lasting relationships with our customers. If you are energetic, tech-savvy, enjoy helping people, and want your performance to directly influence your income, we would like to meet you. Apply today and join a dealership where people truly make the difference.

Job Type:

Full-time Pay:

$35,000.00 - $55,000.00 per year

Benefits:

401(k) 401(k) matching Dental insurance Employee discount Health insurance Life insurance Paid time off Vision insurance

Experience:

Customer service: 1 year (Required)

Work Location:

In person