Automotive Service Advisor - Cerritos VW/Volvo (2397)

Automotive Service Advisor - Cerritos VW/Volvo (2397) McKenna Volkswagen - 3.9 Cerritos, CA Job Details Full-time $35,152.00 - $181,916.77 a year 1 day ago Benefits Health savings account Health insurance Dental insurance 401(k) Employee assistance program Vision insurance Life insurance Qualifications Microsoft Word Passenger vehicle Phone communication Writing skills In-person customer service High school diploma or GED Driver's License Automotive service Manual transmission Retail sales Client interaction via phone calls Full Job Description Job Duties

• (include but are not limited to):
• Ascertains automotive problems and services by listening to customer's description of symptoms; clarifying description of problems; conducting inspections; taking test drives; checking vehicle maintenance records; examining service schedules.

Verifies warranty and service contract coverage by examining records and papers; explaining provisions and exclusions. Develops estimates by costing materials, supplies, and labor; calculating customer's payment, including deductibles. Prepares repair orders (RO) by describing symptoms, problems, and causes discovered, as well as repairs and services required; obtaining approval signatures; entering RO into service database system. Maintains customer rapport by explaining estimates and expected return of vehicle; obtaining customer's approval of estimates; obtaining and providing contact telephone numbers; answering questions and concerns; arranging towing and temporary transportation. Maintains automotive records by recording problems and corrective actions planned. Updates job knowledge by participating in educational opportunities; reading manufacturers' publications. Enhances organization reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.

• Other duties as assigned
• Job Requirements
• (included but not limited to):
• Excellentcommunication skills including the ability to effectively communicate in person, over the phone and in writing Ability to operate an automobile, including one with manual transmission Valid U.

S. Driver's license Must be willing to submit to a pre-employment background check and drug screen Clean driving record needed Applicants must have the ability to meet deadlines, prioritize assignments and handle multiple tasks simultaneously Applicants must be detail-oriented and well organized Experience with ADP or similar Dealer Management Systems preferred Experience with Microsoft Word, Outlook and Office applications preferred Outstanding customer service skills Sales or retail experience preffered Education Requirements

• High School diploma or equivalent, 2 year + college equivalent preferred Physical Requirements
• Must be able to lift a minimum of 25lbs Ability to get in and out of an automobile frequently Prolonged periods of standing, stooping, bending, and walking

Job Type:

Full-time Pay:

$35,152.00 - $181,916.77 per year

Benefits:

401(k) Dental insurance Employee assistance program Health insurance Health savings account Life insurance Vision insurance

Shift:

Day shift

Work Days:

Weekends as needed Ability to

Relocate:

Cerritos, CA 90703: Relocate before starting work (Required)

Work Location:

In person