Automotive Service Writer Big O Tires - 3.2 Dublin, CA Job Details Full-time $18 - $30 an hour 7 hours ago Benefits Health insurance Dental insurance Vision insurance Flexible schedule Qualifications Customer communication Estimating for automotive body repair Tire service Mechanical knowledge Transmissions Auto body repair Full Job Description Overview Join our dynamic automotive team as an Automotive Service Writer and become the vital link between our valued customers and our skilled technicians. In this energetic role, you'll be the friendly face guiding clients through their vehicle service experience, ensuring clear communication, accurate documentation, and exceptional customer satisfaction. Your expertise will help streamline service processes, promote additional repairs and maintenance, and uphold our commitment to quality automotive care. This paid position offers a fantastic opportunity to grow within a fast-paced environment that values enthusiasm, professionalism, and automotive knowledge. Responsibilities Greet customers warmly and listen attentively to understand their vehicle concerns and service needs Clearly explain recommended repairs and maintenance options, including estimates for parts and labor Write detailed service orders, accurately documenting vehicle issues, customer requests, and technician instructions Coordinate with technicians to prioritize repairs and ensure timely completion of services Upsell additional services or products by highlighting benefits aligned with customer needs while maintaining transparency Manage cash handling responsibilities accurately during payment transactions Maintain organized records of service history, estimates, and customer communications for future reference Skills Proven dealership experience with a strong understanding of auto service management and customer relations Extensive knowledge of automotive diagnostics, repairs, and maintenance procedures including oil changes, brake repair, transmissions, suspension systems, tire service, alignments, shocks & struts, diesel engine repair, air brake systems, and auto body repair Mechanical aptitude with hands-on mechanic experience preferred to better communicate technical details to customers Skilled in auto estimating software and automotive service writing to produce accurate quotes and invoices Excellent customer service skills with a friendly demeanor and active listening abilities Ability to upsell effectively while maintaining integrity and transparency in all interactions Familiarity with automotive sales processes is a plus for promoting vehicle-related products or upgrades This role is perfect for motivated individuals eager to leverage their automotive expertise in a lively environment that rewards enthusiasm and dedication. If you're passionate about cars, excel at communicating technical information clearly, and thrive in a fast-paced setting—this is your opportunity to accelerate your career!

Pay:

$18.00 - $30.00 per hour

Benefits:

Dental insurance Flexible schedule Health insurance Vision insurance

Work Location:

In person