Automotive Service Advisor Midas Tire & Auto - 2.9 Encinitas, CA Job Details Full-time $52,000 - $120,000 a year 3 hours ago Benefits 401(k) Qualifications Customer communication Automotive repair Customer service Auto service management Cross-selling Organizational skills Process management Dealership experience Full Job Description Job Overview We are seeking a dedicated and customer-focused Automotive Service Advisor to join our team. In this role, you will serve as the key point of contact between customers and our service department, ensuring a smooth and efficient vehicle service experience. Your primary responsibilities will include communicating with clients, writing service estimates, and managing auto service processes to meet dealership standards. The ideal candidate will have dealership experience, familiarity with estimating software, and a strong understanding of automotive services. Duties Greet customers warmly and assess their vehicle service needs through effective communication. Explain repair and maintenance procedures clearly, providing detailed service writing and estimates. Manage the entire auto service process from initial inspection to completion, ensuring timely delivery of services. Utilize estimating software to generate accurate repair estimates and communicate costs effectively to clients. Coordinate with technicians and parts departments to ensure all services are completed efficiently. Maintain detailed records of customer interactions, vehicle history, and service orders. Follow up with customers post-service to ensure satisfaction and address any concerns promptly. Promote additional services or maintenance opportunities based on customer needs while maintaining integrity. Experience Prior dealership experience is highly preferred, providing familiarity with automotive service operations. Proven experience in client communication within an automotive or related environment. Experience in service writing, including creating detailed repair estimates for customers. Proficiency with estimating software used in automotive service management. Strong organizational skills with the ability to manage multiple customer accounts simultaneously. Knowledge of automotive systems and repairs is advantageous but not mandatory; training will be provided as needed. This position offers an engaging work environment for individuals passionate about automotive services and delivering excellent customer experiences. If you have the required experience and skills, we invite you to apply and become part of our professional team dedicated to quality service excellence.

Pay:

$52,000.00 - $120,000.00 per year

Benefits:

401(k)

Experience:

Service Advisor:

5 years (Preferred) Customer service: 5 years (Preferred) Automotive repair: 5 years (Preferred)

Work Location:

In person