Automotive Service Advisor/Writer

FULLERTON FORD

Fullerton, CA Job Details Full-time $60,000 - $110,000 a year 9 hours ago Benefits Health insurance Dental insurance Paid time off Vision insurance Qualifications Non-technical user support Service writing Automobile maintenance requirements Driver's License Experience working in the automotive repair industry Automotive service record keeping Quality data entry Office record organization Customer data entry

Full Job Description Job Overview:

We are hiring a talented Service Writer professional to join our team. If you're excited to be part of a winning team, this is a great place to grow your career.

Responsibilities:

Provide excellent customer service from intake to release of vehicle, and perform any additional follow up Listen carefully to customer descriptions and assess the vehicle to determine the best repair plan Advise the customer on the auto repairs that you recommend and offer a pricing quote Communicate with parts sellers and technicians to make sure everything needed is on hand Provide updates to customers as their work is completed Answer detailed questions about services performed and price information Maintain customer records by keeping all files organized Schedule appointments over the phone

Qualifications:

Prior experience as a Service Writer/Service Advisor Must be available to work some Saturdays Strong understanding of auto mechanics and the ability to identify appropriate repairs for vehicle problems Ability to break down complicated automotive or industry topics into understandable advice meant for customer understanding Advanced computer and data-entry skills Organizational and record-keeping skills Ability to stand, walk, sit and lift up to 25 pounds Have a teamwork mindset in the workplace and accept feedback on your work Understand the typical format of company schedules in order to manage time efficiently Ability to multitask, work in high-stress settings and offer flexible hours on your schedule

Job Type:

Full-time Pay:

$60,000.00 - $110,000.00 per year

Benefits:

Dental insurance Health insurance Paid time off Vision insurance

License/Certification:

Driver's License (Required)

Work Location:

In person