Commercial Fleet Service Advisor Aaron Chevrolet Lake Elsinore, CA Job Details Full-time $60,000 - $150,000 a year 9 hours ago Benefits Health savings account Health insurance Dental insurance 401(k) Flexible spending account Paid time off Employee assistance program Vision insurance Opportunities for advancement Life insurance Retirement plan Qualifications Service writing Customer communication English Driver's License Experience working in the automotive repair industry Attention to detail Dealership experience Full Job Description Join Our Team! We are looking for an experienced and motivated Commercial Fleet Service Advisor to join our dealership service team. This position will be responsible for managing relationships with commercial and fleet customers, coordinating vehicle maintenance and repairs, and ensuring fleet accounts receive exceptional service from write-up through completion. The ideal candidate is organized, professional, customer-focused, and comfortable working in a fast-paced dealership environment. Responsibilities Serve as the primary point of contact for commercial and fleet customers. Build and maintain strong relationships with fleet accounts and business customers. Write accurate repair orders and document customer concerns and requested services. Coordinate vehicle inspections, diagnostics, repairs, maintenance, and delivery. Communicate repair recommendations, estimates, timelines, and status updates to fleet customers. Obtain appropriate authorization before performing additional repairs or services. Coordinate closely with technicians, parts, warranty, and management to keep fleet vehicles moving efficiently. Monitor open repair orders and follow up on vehicles that are delayed or awaiting parts/authorization. Ensure fleet customers receive timely and professional communication throughout the repair process. Maintain accurate documentation and comply with dealership and manufacturer procedures. Assist with managing fleet service schedules and prioritizing vehicles based on customer needs. Identify additional maintenance and repair opportunities while maintaining a customer-first approach. Handle customer concerns professionally and work toward prompt resolution. Maintain a clean, organized, and professional work environment. Qualifications Previous automotive service advisor experience required ; commercial or fleet experience strongly preferred. Dealership experience preferred. Strong knowledge of automotive maintenance and repair services. Excellent communication and customer service skills. Ability to manage multiple fleet accounts and repair orders simultaneously. Strong organizational and follow-up skills. Ability to communicate effectively with technicians, customers, parts personnel, and management. Professional appearance and demeanor. Strong computer and dealership management system skills. Valid driver's license and acceptable driving record. Bilingual English/Spanish is a plus. What We Are Looking For We are looking for someone who takes ownership of their customers and follows through. The right candidate understands that commercial fleet customers depend on us to keep their vehicles on the road and their businesses operating. You should be dependable, responsive, detail-oriented, and able to work under pressure while maintaining a professional and positive attitude. Why Join Us? Competitive compensation Benefits package Paid time off Opportunities for advancement Supportive dealership environment Opportunity to develop and manage long-term commercial fleet relationships If you have dealership service advisor experience and enjoy working with business and fleet customers, we want to hear from you! Apply today and become an important part of our commercial service team.

Pay:

$60,000.00 - $150,000.00 per year

Benefits:

401(k) Dental insurance Employee assistance program Flexible spending account Health insurance Health savings account Life insurance Paid time off Retirement plan Vision insurance

Work Location:

In person