Automotive Service Advisor Johnny's Auto Clinic - 3.0 San Pedro, CA Job Details Full-time $22 - $30 an hour 1 hour ago Qualifications Customer communication Interpersonal skills Financial transaction processing Greeting customers Processing cash transactions Customer inquiry handling High school diploma or GED Driver's License Attention to detail Organizational skills Order entry Full Job Description Automotive Service Technician - Johnny's Auto Clinic (San Pedro, CA) Join our team at Johnny's Auto Clinic! We're a trusted, family-run shop in San Pedro known for quality work, honesty, and treating our customers like family. We're looking for an experienced Automotive Service Advisor who takes pride in their work and wants to be part of a professional, supportive team.
About Johnny's Auto Clinic:
Johnny's Auto Clinic is a trusted, family-run shop in the heart of San Pedro known for honest service, quality workmanship, and treating every customer like family. We take pride in doing things right — not just under the hood, but in how we take care of people. We're looking for a professional, detail-oriented, and friendly Auto Service Representative who shares our commitment to integrity and exceptional customer service.
Position Overview:
As an Auto Service Representative at Johnny's Auto Clinic, you'll be the first and last point of contact for our customers — greeting them, writing up service orders, communicating findings and recommendations, collecting payments, and ensuring a smooth experience from start to finish. This is a hands-on, customer-facing role that requires a strong work ethic, excellent communication skills, and a passion for helping people.
Key Responsibilities:
Greet customers with a friendly, professional attitude and ensure they feel valued and understood. Accurately create and manage service orders, including capturing vehicle concerns, mileage, and maintenance needs. Clearly communicate technician findings and service recommendations to customers. Obtain approvals, provide updates, and ensure customers stay informed throughout their service visit. Process payments and close out repair orders accurately and efficiently. Use auto service software to track repairs, notes, and customer information. Work closely with technicians to ensure smooth communication between the shop floor and the front counter. Handle customer questions or concerns with patience, empathy, and professionalism. Maintain a neat and professional appearance and a clean, organized workspace.
Qualifications:
Minimum 5 years of customer service experience required (auto industry experience a plus). High school diploma or equivalent required; additional coursework or certifications in business or automotive services preferred. Experience using auto service software (e.g., Mitchell1, Shop-Ware, etc.) preferred. Excellent communication, organization, and problem-solving skills. Professional appearance required — no visible tattoos or facial piercings outside of what can be covered by a long-sleeved shirt. Strong attention to detail and commitment to delivering the best customer experience possible. Team player with a positive attitude and strong work ethic.
What We Offer:
Competitive pay based on experience Opportunities for growth and ongoing training Supportive, family-style team environment Consistent hours and a shop that values work-life balance
