Automotive Service Advisor/ Office Administrator MT Automotive Performance Montclair, CA Job Details Full-time $23 - $28 an hour 8 hours ago Benefits Employee discount Qualifications Sales Filing Administrative experience QuickBooks Office management Dealership experience Full Job Description Overview Join our dynamic team as a Service Advisor and Office Administrator, where your energy and organizational skills will drive exceptional customer experiences and streamline daily operations. In this vital role, you will serve as the primary point of contact for customers seeking automotive service, ensuring their needs are met with enthusiasm and professionalism. Your mechanical knowledge and customer service expertise will help bridge the gap between technical repairs and client satisfaction, creating a positive environment that promotes trust and loyalty. This position offers an exciting opportunity to grow within a fast-paced automotive setting while making a tangible impact on our customers' vehicle maintenance journeys. Responsibilities Greet customers warmly, listen attentively to their vehicle concerns, and accurately document service requests. Provide detailed vehicle estimates using estimating software, including assessments for repairs such as brake repair, suspension work, tire service, shocks & struts, transmissions, oil changes, and more. Upsell additional services and maintenance options by clearly communicating benefits to enhance vehicle performance and safety. Coordinate with technicians to ensure timely diagnosis using automotive diagnostics tools and mechanical expertise. Manage appointment scheduling, service writing, and follow-up communications to keep customers informed throughout their service experience. Handle cash transactions accurately while maintaining proper cash handling procedures. Maintain organized records of all service activities, client interactions, and repair orders to ensure seamless office operations. Assist with inventory management of parts and supplies related to automotive repair services. Support dealership or shop administrative tasks such as filing, data entry, and correspondence to ensure smooth daily operations including but not limited to business related license renewals and similar tasks as well as payroll management using quickbooks software and handling all tax related filling to the local and state agencies. Experience Proven experience as a Service Advisor and Office Administrator in an automotive dealership or repair shop environment. Strong knowledge with automotive repair services and parts roles preferred. Familiarity with estimating software and computer-aided vehicle estimating tools is highly desirable. Knowledge of automotive diagnostics, and vehicle maintenance procedures including oil changes, tire services, shocks & struts, brakes, transmissions, and suspension systems. Excellent customer service skills with the ability to communicate technical information clearly and professionally to clients. Experience in auto estimating, service writing, sales techniques including upselling additional services effectively. Experience with payroll software such as quickbooks and back end-office experience including but not limited to filing, data input, making phone calls, customer interaction, social media posting and replying to messages for potential customers. Bilingual (spanish,english) preffered Ability to handle multiple tasks efficiently while maintaining attention to detail in a fast-paced environment. This role is perfect for motivated individuals eager to combine their automotive expertise with exceptional customer care skills—helping us deliver outstanding service every day!

Pay:

$23.00 - $28.00 per hour Expected hours: 40.0 per week

Benefits:

Employee discount

Work Location:

In person