Automotive Service Advisor Our Service Advisors are the face of our service department. That means greeting every customer with a smile and using your customer-driven personality to understand their repair needs while making them feel confident that these repair needs will be met. You'll also act as the liaison between the customer and our Service Technicians, ensuring you are keeping the customer up to date on repair times, estimates, and when the vehicle is ready for pick up. Customer Service Experience is a must Prior Service Advisor Experience is a plus On a typical day, this will include: Upselling additional services using low pressure, high integrity methods Providing accurate repair/maintenance estimates Adhering to policies on vehicle care and operation Following up on each repair, keeping customers informed of progress, and notifying customers when vehicles are ready for pick up Reviewing and explaining repairs and associated costs with customers Handling minor customer concerns and complaints and keeping the Service Manager informed of potential issues Maintaining Customer Satisfaction Index (CSI) scores in accordance with dealership standards +

The Rewards:

A competitive salary A great working environment where you'll be supported by a team of professionals Medical, Dental & Vision Insurance Discounts on vehicle purchases Advancement opportunities for high performers The requirements: Outstanding customer service skills A positive attitude Previous experience in a similar role would be highly desirable

Job Type:

Full-time Pay:

$65,000.00 - $120,000.00 per year

Benefits:

Dental insurance Employee discount Health insurance Paid time off Vision insurance

Work Location:

In person