Automotive Service Writer / Customer Service Consultant Ten-Four Auto Whittier, CA Job Details Full-time $62,712 - $120,000 a year 1 day ago Qualifications Service writing Computer operation Teamwork Upselling Mechanical knowledge Full Job Description Job Summary We are seeking a dynamic and customer-focused Automotive Service Writer / Customer Service Consultant to join our fast-paced automotive service team. In this role, you will serve as the vital link between our valued customers and our skilled technicians, ensuring a seamless and positive service experience. Your energetic approach will help drive customer satisfaction, promote additional services through upselling, and facilitate accurate vehicle repairs and maintenance. If you thrive in a lively environment, possess strong mechanical knowledge, and excel at client communication, this is the perfect opportunity to accelerate your career in automotive service. Responsibilities Greet customers and provide professional, friendly service Listen to customer concerns and accurately document vehicle symptoms and repair requests Prepare and present repair estimates Clearly explain technician findings and recommended repairs Obtain customer authorization for repairs Maintain communication with customers throughout the repair process Follow up on estimates, declined services, and recommended repairs Coordinate workflow between customers and technicians Order and source parts as needed Keep repair orders accurate and properly documented Schedule appointments and manage incoming phone and online inquiries Help maintain strong customer satisfaction and shop productivity Qualifications Automotive service writing/advising experience preferred Good understanding of automotive repair and maintenance Strong customer service and communication skills Comfortable presenting and selling needed repairs Professional phone and in-person communication Strong organization and follow-through Ability to handle multiple customers and repair orders in a busy environment Dependable, punctual, and team-oriented Basic computer skills and ability to learn shop management software Join us in delivering exceptional automotive care by combining your technical expertise with outstanding customer service! This paid position offers an engaging environment where your skills make a real difference in our customers' driving experience.

Pay:

$62,712.00 - $120,000.00 per year

Work Location:

In person