Automotive Service Advisor West Highlands Auto Repair Wheat Ridge, CO Job Details Full-time From $43,200 a year 15 hours ago Benefits Paid holidays Health insurance Dental insurance Paid time off Vision insurance Employee discount Professional development assistance Flexible schedule Qualifications Service writing Customer communication Active listening Workflow management (operations management method) Automotive parts management Dispatching Estimating for automotive suspension repair Driver's License Attention to detail Estimating for automotive brake repair Full Job Description Overview We are seeking a customer-focused and detail-oriented Automotive Service Advisor to join our growing service team. In this role, you will work directly alongside our Service Manager to manage daily front-end operations, streamline workflow, and deliver an exceptional customer experience. Our service department operates with a tight-knit, fast paced structure consisting of two front-end professionals (Service Manager and Service Advisor) and a dedicated back-end team composed of a Master Tech, A-Level Tech, and an Apprentice. This position is designed to carry front-counter workload, optimize shop flow, and drive sales through comprehensive inspection presentations and clear client communication.

Key Responsibilities Customer Interaction & Intake:

Greet customers promptly, actively listen to vehicle symptoms and/or requests, accurately document concerns on repair orders, and set realistic completion expectations.

Workload & Workflow Support:

Collaborate closely with the Service Manager to dispatch work appropriately between our A-Level Technicians and Apprentice, ensuring even bay utilization and minimal shop bottlenecks.

Estimate Building & Sales Presentation:

Translate technician multi-point inspections into clear, prioritized customer estimates; explain complex mechanical needs in approachable terms to secure authorized work.

Production Goals:

Actively drive repair order value to meet department benchmarks (averaging 2-3 hours per ticket and 3-5 vehicles per technician daily).

Parts & Timeline Coordination:

Partner with parts vendors and the Service Manager to confirm parts availability, track arrivals, and provide proactive updates to waiting customers.

Active Delivery & Follow-up:

Review completed work and invoices with customers upon vehicle pickup, explain warranties, collect payments, and conduct post-service satisfaction follow-ups. Qualifications & Skills Previous experience as an Automotive Service Advisor, Writer, or Assistant Manager preferred, though candidates with strong automotive parts or customer service backgrounds will be considered. Solid baseline understanding of automotive systems, routine maintenance schedules, and diagnostic workflows. Familiarity with shop management software (e.g., Shop-Ware, Mitchell 1, Protractor, Tekmetric, or similar) and digital vehicle inspection (DVI) tools. Strong interpersonal communication, sales presentation, and conflict-resolution abilities. Valid driver's license with a clean driving record. Why Join Our Team? Competitive Base +

Uncapped Upside:

Enjoy the peace of mind of a solid base salary ($42,000-$48,000) combined with an uncapped % commission on your sales. Room for

Growth:

Top-tier performers with deep industry expertise are eligible for premium starting packages and further incentive tiers.

Modern Workflow:

We use modern digital vehicle inspections (DVI) and shop management systems to make presenting recommendations clear, transparent, and easy to sell.

Strong Shop Culture:

Work alongside skilled, productive technicians in a clean, professional, and well-managed shop.

Comprehensive Benefits Package:

Paid time off, holiday pay, health/dental/vision options, employee service and parts discounts, and ongoing professional development.

Pay:

From $43,200.00 per year

Benefits:

Employee discount Flexible schedule Health insurance Paid time off Professional development assistance

Work Location:

In person