Automotive Service Advisor

Automotive Service Advisor Doral Toyota Doral, FL Job Details Full-time $50,000 - $120,000 a year 1 day ago Benefits Paid training Health insurance Dental insurance Paid time off Vision insurance Employee discount Professional development assistance Flexible schedule Referral program Qualifications Service writing Computer operation Spanish Computer literacy English Vehicle maintenance Computer skills Full Job Description Doral Toyota is looking for a Service Advisor to join our team! A service advisor acts as the liaison between the Service Technicians and customers. You will explain the Service Technician's recommendations to the customer in an easy-to-understand language, as well as suggest products and services for up-sell opportunities to keep the customer's vehicle safe. Responsibilities Greet customers in a pleasant and timely manner and obtain vehicle information. Set, confirm and prepare for appointments with customers so they can have a great service experience. Conduct automobile inspections, check vehicle maintenance records, and examine service schedules. Advise customers on the care of their vehicles and the value of maintaining their vehicles in accordance with manufacturers' specifications. Confer with customers about inspection results, recommend corrective procedures; prepare work order for needed repairs showing time, cost, and labor estimates for service. Provide a complete and accurate written cost estimate for labor and parts. Check on the progress of repairs throughout the day. Contact customers regarding any changes in the estimated or promised time, explain cost and time requirements in detail, and get proper authorization before any additional repairs are performed. Review repair orders to ensure that work is completed and additional work and authorization is noted. Explain completed work and all charges to customer. Handle customer complaints. Requirements Knowledgeable, experienced, or trainable on Toyota vehicle servicing and parts. Fluent in both Spanish AND English Excellent communication and active listening skills Computer Literate Outgoing and patient personality with good customer relations skills Professional appearance. Minimum 1 year's experience in the automotive industry. What We Offer Medical and Dental Paid Time Off and Vacation Growth opportunities Paid Training Employee Vehicle Purchase Plans Flexible Work Schedule Discounts on

Products and Services Job Type:

Full-time Pay:

$50,000.00 - $120,000.00 per year

Benefits:

Dental insurance Employee discount Flexible schedule Health insurance Paid time off Professional development assistance Referral program Vision insurance

Work Days:

Monday to Friday Weekends as needed

Work Location:

In person