Sandy Sansing CDJR is looking for an experienced Express Lube Service Advisor. The Express Lube Service Advisor's responsibilities include greeting guests, listening to requests, scheduling appointments, estimating costs, verifying insurance, conducting inspections, and test driving cars. The Express Lube Service Advisor will ensure guest service by working with guests to determine their vehicle issues and problems, determining the repair timeline, and working with technicians to convey the guests' concerns with accurate repair descriptions. To be a successful Express Lube Service Advisor, you should have excellent guest service, interpersonal, and communication skills. You should also have a strong understanding of automotive technology and of the automotive industry.

Express Lube Service Advisor Responsibilities:

Greeting guests and directing them to the correct area of facility to meet their needs Consulting with mechanics regarding necessary repairs and possible alternatives to expensive repairs. Using your knowledge of our products and services to sell or provide in-depth information about available parts and service options to guests. Answering questions about service outcomes and scheduling and booking appointments, vehicle drop-off, and vehicle pick-up. Providing guests with information and advice on warranty protections, potential cost savings, and the advantages of trading in versus fixing their car. Managing and overseeing the dealership's workflow and schedule. Calling guests to advise them about service changes or car pick-up times. Maintaining positive guest relationships to ensure repeat business. Ensuring all details on services rendered and costs are related to customers and processing their payments. Liaising with service technicians about parts ordering and ensuring parts are available when needed.

Express Lube Service Advisor Job Requirements :

An Associate's degree in Mechanics or a related field may be advantageous. Experience in the automotive field may be advantageous such as Nissan experience. A strong understanding of automotive technology and the automotive industry. Proficiency with industry-specific software such as Reynolds & Reynolds. Excellent guest service, interpersonal, and communication skills. Strong organizational, decision making, and problem-solving skills. The ability to communicate with mechanics, customers, and management. Benefits as a Member of Our Team You Will Enjoy Factory training Clean facilities State-of-the-art equipment Bonuses Great benefits Advancement opportunities And more! We Are A Drug-Free Workplace & Equal Opportunity Employer. Drug and Background Test are required! Please submit your resume online for immediate consideration.

Job Type:

Full-time Pay:

$35,000.00 - $50,000.00 per year

Benefits:

401(k) Dental insurance Employee assistance program Employee discount Health insurance Life insurance Paid time off Vision insurance

Shift:

Day shift

Work Location:

In person