Job Description Help for Job Description. Opens a new window. Germain Honda of Naples Automotive Service Advisor Naples, FL

• Six figure earning potential for top performers
• At Germain, our mission is to attract, develop and retain exceptional people to deliver an outstanding experience that creates loyalty beyond reason, one customer at a time.

As a Service Advisor, you will own the customer experience in the service lane and are the first point of contact for the client as it relates to their vehicle status, repairs and diagnostics. Well-versed in product offerings, inventory needs, technician scheduling and customer service.

Responsibilities:

• Greet customers promptly and professionally upon arrival.
• Listen carefully to customer concerns and accurately document the issues.
• Schedule vehicle service appointments and coordinate with technicians.
• Provide detailed explanations of recommended services and associated costs to customers.
• Maintain clear and timely communication between customers and the service department.
• Ensure customer satisfaction by addressing questions and resolving service-related issues.
• Maintain records of services and repairs performed on each vehicle.