Job Summary Service Writer (Augusta)The Garage on

Gordon Hwy Compensation:

Salary Employment type: full-time Experience level: senior level Job title:

Service Writer Now Hiring:

Experienced Automotive Service Writer Are you the kind of automotive professional who can hear a customer describe a problem and already start building the repair plan in your head? We're looking for a knowledgeable, customer-focused Service Writer with extensive automotive repair experience who can confidently connect customers, technicians, and solutions. If you thrive in a fast-paced shop, communicate clearly, and know how to keep service moving efficiently, this is the opportunity for you. What You'll Do Greet customers, listen carefully to vehicle concerns, and turn those concerns into accurate repair orders. Use your repair knowledge to communicate effectively with technicians and help prioritize shop workflow. Provide clear estimates, explain recommended repairs, and set realistic expectations for timing and cost. Keep customers updated throughout the repair process and ensure a professional, confidence-building experience. Coordinate with parts and service teams to keep repairs moving and completed correctly. Help drive customer satisfaction, retention, and service department performance through strong follow-up and communication. What We're Looking For Extensive knowledge of automotive repair, diagnostics, maintenance services, and common vehicle systems. Previous experience as a Service Writer, Service Advisor, or in a similar automotive service role. Ability to explain technical repair needs in a way customers can easily understand. Strong communication, organization, and multitasking skills in a busy shop environment. Professional attitude, attention to detail, and commitment to excellent customer service. Experience with repair orders, estimates, and service department systems is a plus. If you know automotive repair inside and out and can deliver an exceptional service experience from write-up to pickup, we want to hear from you. Apply today and bring your expertise to a team that values knowledge, professionalism, and results.

Pay:

$54,680.07 - $65,851.27 per year People with a criminal record are encouraged to apply

Work Location:

In person