Automotive Service Advisor Rafael's Auto Repair Savannah, GA Job Details Full-time $18 - $30 an hour 2 hours ago Benefits Health insurance Paid time off Employee discount Qualifications Service writing Customer communication Writing skills In-person customer service Mechanical knowledge Full Job Description Overview We are looking for a motivated and customer-focused Automotive Service Advisor to join our team. In this role, you will be the main point of contact for customers seeking vehicle service and repair. Your knowledge of automotive maintenance and repair will help guide customers through service recommendations, warranty options, and repair decisions, ensuring every vehicle receives high-quality care. This position plays a vital role in delivering excellent customer experiences, fostering long-term relationships, and supporting the success of our service department. Responsibilities Provide prompt, professional, and friendly service to all customers throughout their visit. Listen carefully to customer concerns and recommend appropriate maintenance and repair solutions. Create and clearly explain detailed service estimates, including costs and timelines. Communicate with third-party warranty providers to verify coverage, submit claims, and obtain necessary approvals. Accurately document customer interactions, service recommendations, and warranty details using service management systems. Collaborate with technicians to ensure efficient workflow, timely completion of services, and high-quality standards. Handle payment processing, including cash transactions, while maintaining accurate financial records. Follow up with customers after service completion to ensure satisfaction and address any additional needs. Stay up to date on automotive services, products, warranty programs, and industry trends. Qualifications & Skills Strong communication and customer service skills with the ability to build trust and rapport. Experience with service writing and accurate documentation of customer and vehicle information. Ability to handle cash transactions and process payments efficiently. Basic understanding of automotive repair and maintenance, including brakes and general vehicle systems. Familiarity with service management software and warranty claim systems. Sales skills with the ability to recommend additional services when appropriate. Mechanical knowledge is a plus. Previous experience as a service advisor or in automotive sales is preferred but not required. Join our team as an Automotive Service Advisor and be part of a professional, customer-driven environment where quality service and clear communication are key priorities.

Job Type:

Full-time Pay:

$18.00 - $30.00 per hour

Benefits:

Employee discount Health insurance Paid time off

Work Location:

In person