Leisureland RV Center is seeking an experienced RV Service Advisor / Service Writer to join our team. This is not an entry-level customer service or administrative position. Previous professional experience as an RV Service Advisor or RV Service Writer is required.
REQUIRED EXPERIENCE
Applicants must have a minimum of two years of professional experience specifically as a Service Advisor or Service Writer in an RV dealership or RV repair facility. Candidates must have working knowledge of RV systems, parts, components, and repair terminology and be able to understand technician findings and communicate repair needs accurately to customers. A minimum of one year of hands-on experience using Lightspeed DMS is required. Applicants must be comfortable creating estimates, opening and closing repair orders, updating repair status, scheduling work, and tracking repairs through completion. Automotive-only Service Advisor or Service Writer experience does not meet this requirement. General customer service, retail, sales, receptionist, parts counter, or administrative experience alone will not qualify.
RESPONSIBILITIES
Check in customers and evaluate their service and repair needs Create repair orders and prepare accurate estimates Communicate repair recommendations and technician findings to customers Coordinate communication between customers and service technicians Keep customers informed of repair progress and completion timelines Obtain customer approval for recommended repairs Process warranty authorizations and supporting documentation Finalize and close repair orders Process customer payments Answer incoming phone calls and schedule service appointments Prepare installation estimates before scheduling appointments Assist customers with RV hookup and safety checks Help resolve customer questions or concerns professionally
QUALIFICATIONS
Minimum of two years of professional Service Advisor or Service Writer experience in the RV or automotive repair industry Minimum of one year of hands-on Lightspeed DMS experience required Strong verbal and written communication skills Excellent customer service and conflict-resolution skills Professional, friendly, and customer-focused demeanor Ability to multitask and prioritize in a fast-paced environment Strong organizational and follow-up skills Proficient computer skills Ability to understand and explain mechanical and technical terminology Ability to work effectively with customers, technicians, management, and warranty companies Willingness to continue learning about RV systems, products, and repair procedures
WHAT WE OFFER
Competitive pay plan with bonus structure Earning potential of up to $80,000 per year for the right candidate Medical insurance Dental insurance Vision insurance Paid vacation Paid holidays Employee discounts Monday through Friday daytime schedule In-person position with an established local RV dealership Applications are accepted in person Monday through Friday between 10:00 AM and 5:00 PM. Leisureland RV Center 2653 E. Fairview Ave. Meridian, ID 83642
Email:
JOHN@LLRVC.
COM Phone:
(208) 570-8895 We look forward to meeting you!
Job Type:
Full-time Pay:
Up to $80,000.00 per year
Benefits:
Dental insurance Health insurance Vision insurance
Shift:
Day shift
Work Days:
Monday to Friday Application Question(s): Do you have direct daily experience personally opening, updating, finalizing, and closing repair orders, preparing estimates, and obtaining customer approval for repairs? Do you have direct experience explaining technician findings to customers, obtaining repair approvals, and keeping customers informed of work progress?
Experience:
RV or automotive
Service Advisor/Writer:
2 years (Required)
Lightspeed DMS:
1 year (Required) Shift availability: Day Shift (Required) Ability to
