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C
Confidential
Automotive Service Advisor/Writer
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Job Description
As a Service Advisor, you will own our customer's experience in the service lane. You are the first point of contact with our customers and will be well-versed in product offerings, inventory needs, technician scheduling and customer service. From greeting vehicle owners on the drive line to explaining the repair process, our Service Advisors are true professionals who enjoy helping others. We are seeking somebody who has good customer service as well as strong sales skills. Compensation $1,250 weekly plus $600-$1,000 weekly commission Responsibilities Oversee flow of Drive Lane. Ensure that customers receive prompt, courteous, and effective service. Take ownership of the customer's experience by carrying out those additional assignments that allow the dealership to leave a positive impression with the customer. Provide concierge support for all owner inquiries, whether phone or in person, to assure the customer does not get mishandled Ensures that the daily inventory of technicians' time is consistently sold to service customers. Distribute work between technicians efficiently Qualifications Experience as a service advisor CDK experience required Great Attitude and Team Player Organized and friendly personality Time management skills Fantastic communication skills with your customers Professional, well-groomed personal appearance