Automotive Service Advisor Hopkins Ford of Elgin - 2.3 Elgin, IL Job Details Full-time $60,000 - $120,000 a year 2 hours ago Benefits Health insurance Dental insurance 401(k) Paid time off Qualifications Service writing Customer communication Customer relationship building Client rapport building Estimating for automotive body repair Full Job Description A family-owned, franchised dealership is looking for a qualified Service Advisor. Service Advisors have outstanding interpersonal skills as well as the discipline and drive to put in the work necessary to be successful. This Service Advisor position is about building rapport with the customer, understanding their needs, and delivering a great service experience. We are looking for someone who works hard, communicates clearly, and is interested in a real career with long term potential

Responsibilities :

Meet and greet service customers promptly in a professional and courteous manner Inspect vehicle and refer to service history to accurately identify and verify customer's service needs Promote the sales of appropriate services, parts, and accessories by thoroughly understanding the product and associated service requirements Provide accurate cost and time of completion estimates for the services recommended, communicate and get proper authorization from customers Check on progress of services to vehicles throughout the day and contact customer to communicate and receive approval regarding any changes in the cost-estimate, promised time of delivery or recommended services Confirm service appointments by telephone the day before the customer is scheduled to arrive and conduct post-repair follow up Inspect vehicles prior to each customer delivery to ensure vehicles services and/or repairs are performed correctly and communicate the results with the customer

Requirements:

Great attitude with high-energy personality Excellent customer service skills Ability to work well in a process-driven environment Outstanding communication skills in both verbal and written

Job Type:

Full-time Pay:

$60,000.00 - $120,000.00 per year

Benefits:

401(k) Dental insurance Health insurance Paid time off

Work Location:

In person