Call Center Customer Service Rep/Appointment Coordinator - Automotive Industry

HEART CERTIFIED AUTO CARE - 5.0

Northbrook, IL Job Details Full-time $35,600 - $41,600 a year 4 days ago Benefits Paid training Health insurance Dental insurance Paid time off On-the-job training Vision insurance 401(k) matching Flexible schedule Referral program Qualifications CRM software Hospitality Phone inquiries Customer service software Sales Call center experience Client rapport building Client inquiry handling High school diploma or GED Organizational skills CRM system proficiency Empathy Full Job Description The High Energy/Dynamic Role - Customer Service Rep/Appointment Coordinator We are seeking a high-energy, Phone-First Communicator to join our team. This is an individual who thrives in high-volume environments and understands that every conversation is an opportunity to help a neighbor get back on the road. The ideal candidate comes from an environment where warmth and urgency go hand-in-hand—think high-end hotels, busy medical offices, or luxury salons. At HEART (Helping Everyone Achieve Reliable Transportation), our mission is built into our DNA. We are a family-owned organization with over 40 years of history, committed to providing a "white-collar" experience in the automotive industry. We lead with Integrity, Passion, and Transparency—not just in the service bays, but in every part of our business.

Key Responsibilities Appointment Conversion:

Focus every interaction on securing a booked visit. You aren't just resolving inquiries; you are the gateway to our service bays.

High-Volume Communication:

Manage a heavy flow of inbound calls as your primary medium, delivering professional and empathetic service every time.

CRM & Scheduling:

Use internal software tools to accurately log data and manage shop schedules efficiently.

Goal Achievement:

Track and hit measurable targets, including booking rates, conversion percentages, and total call volume handled. What We Are Looking For (Quality and Genuine Conversation working toward a Goal)

The Hospitality Mindset:

Experience in front-desk or customer-facing roles (hotels, restaurants, medical/dental scheduling, or salon reception) where you've been rewarded for being both friendly and fast.

Phone Mastery:

You are most comfortable when you are on the phone. Your voice is your natural medium for building trust.

Script Flexibility:

You can follow a proven service framework without sounding like a robot. You adapt your tone to the customer's needs without going "off-rails."

Reliability:

You must be self-managed and capable of owning your numbers without constant supervision

Tech Comfort:

You are comfortable navigating basic scheduling and CRM software.

Compensation & Benefits Salary:

$35,600.00 - $41,600.00 / year + Performance Bonus (finalized within 90 days). Work-Life Balance Full Benefits (after 30 days): Medical, Dental, and Vision insurance.

Future Planning:

401(k) with company match. Requirements Proven experience in a role where performance was measured by specific targets or metrics. Exceptional verbal communication skills. Ability to stick to a great work ethic Deep alignment with HEART's core values of Integrity and Transparency.

Culture:

Join a mission-driven team dedicated to Helping Everyone Achieve Reliable Transportation.

Accountability Culture:

We treat our team like pros and reward those who consistently hit their targets. Why Join HEART? We offer a professional, high-accountability environment where you are treated like family. We provide the framework and the leads; you provide the warmth, the urgency, and the results.

Pay:

$35,600.00 - $41,600.00 per year

Benefits:

401(k) matching Dental insurance Flexible schedule Health insurance On-the-job training Paid time off Referral program Vision insurance

Education:

High school or equivalent (Required)

Experience:

Sales:

1 year (Preferred) Call center: 2 years (Required)

Automotive Customer Service:

2 years (Preferred) CRM software: 2 years (Required)

Customer Service :

2 years (Required) Ability to

Commute:

Northbrook, IL 60062 (Preferred)

Work Location:

In person