Digital Vehicle inspection:

Performing a basic visual inspection of the vehicle to identify potential problems.

Diagnosis and repair recommendations:

Consulting with technicians to diagnose the problem, explaining the necessary repairs in clear terms to the customer, and providing cost estimates.

Repair order creation:

Preparing detailed repair orders outlining the work needed, parts required, labor costs, and estimated completion time.

Scheduling appointments:

Coordinating service appointments with customers based on their availability and the technician's schedule.

Communication with technicians:

Relaying customer concerns and repair details to technicians, and updating customers on the progress of their vehicle repairs.

Upselling services:

Identifying additional maintenance or repair needs and presenting them to the customer as potential service options.

Payment processing:

Collecting payment for repairs and ensuring accurate billing. Required skills for a service advisor: Excellent communication skills: Clearly explaining technical information to customers in a understandable way Customer service expertise: Building rapport with customers and resolving complaints effectively Technical knowledge: Basic understanding of automotive systems and repair procedures

Salesmanship:

Ability to present additional services and products to customers Organizational skills: Managing multiple customer appointments and repair orders efficiently Computer proficiency: Using

VAST & DVI

management systems to access vehicle history and create repair orders About us With 50 years in the business, we've learned that success comes from treating people right. We appreciate this opportunity to show you how we believe in doing business. Whichever name you know us by, we're the same company with the same great people... honest, local folks who are dedicated to keeping the customer happy. With 54 locations in 5 states and nearly 500 great associates, come work for us. Find a career not just a job. www.thetirestore.com

Job Type:

Full-time Job Type:

Full-time Pay:

$16.00 - $19.00 per hour

Benefits:

401(k) 401(k) matching Dental insurance Employee discount Flexible schedule Flexible spending account Health insurance Health savings account Life insurance Paid time off Professional development assistance Retirement plan Tuition reimbursement Vision insurance

Experience:

Tire/Automotive Service:

3 years (Required)

License/Certification:

Driver's License (Required)

Work Location:

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